Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly effective and versatile manager driven to maximize productivity and customer satisfaction. Works quickly and provides knowledgeable service in all departments. Excellent communication, interpersonal and organizational abilities.

  • Service Department Operations
  • Store Merchandising
  • Cash Handling
  • Customer Complaint Resolution
  • Product and service sales
  • Customer satisfaction
  • Relationship building
  • Fluent in Russian, English, Spanish, German, Italian, French, Farsi, Polish, and Tagalog.
Work History
04/2020 to Current Service Clerk and Produce Department C&S Family Of Companies | Suffield, CT,
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Received several awards and accolades for exceptional performance.
07/2018 to 05/2020 Assistant Grocery Store Manager Rooms To Go | Brookshire, TX,
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
  • Orchestrated performance-oriented environment by closely supporting all team members.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
07/2014 to 06/2018 Department Supervisor Ppg Industries, Inc. | Woodinville, WA,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
  • Used lean training and integration to turn a $75k prior year's loss into a $65k profit in the next fiscal year.
  • Researched suppliers based on availability, quality, selection, and price. Cut inventory cost by 45%.
  • Checked items received against items ordered by verifying receipts.
  • Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Mentored new hires, resulting in stronger staff development and increased productivity. Slashed employee turnover by 40%.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Trained new employees on proper protocols and customer service standards.
  • Responsible for opening and closing store with utmost safety procedures.
06/2012 to 07/2014 Store Manager Nektar Juice Bar | City, STATE,
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Expected in 2004 Bachelor of Arts | Business Administration University of California, Berkeley, Berkeley, CA GPA:
Expected in 1997 Bachelor of Arts | Linguistics Novosibirsk State University, Novosibirsk Oblast, Russia, GPA:

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School Attended

  • University of California, Berkeley
  • Novosibirsk State University

Job Titles Held:

  • Service Clerk and Produce Department
  • Assistant Grocery Store Manager
  • Department Supervisor
  • Store Manager


  • Bachelor of Arts
  • Bachelor of Arts

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