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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly effective and versatile manager driven to maximize productivity and customer satisfaction. Works quickly and provides knowledgeable service in all departments. Excellent communication, interpersonal and organizational abilities.

Skills
  • Service Department Operations
  • Store Merchandising
  • Cash Handling
  • Customer Complaint Resolution
  • Product and service sales
  • Customer satisfaction
  • Relationship building
  • Fluent in Russian, English, Spanish, German, Italian, French, Farsi, Polish, and Tagalog.
Work History
04/2020 to Current Service Clerk and Produce Department C&S Family Of Companies | Suffield, CT,
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Received several awards and accolades for exceptional performance.
07/2018 to 05/2020 Assistant Grocery Store Manager Rooms To Go | Brookshire, TX,
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
  • Orchestrated performance-oriented environment by closely supporting all team members.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
07/2014 to 06/2018 Department Supervisor Ppg Industries, Inc. | Woodinville, WA,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
  • Used lean training and integration to turn a $75k prior year's loss into a $65k profit in the next fiscal year.
  • Researched suppliers based on availability, quality, selection, and price. Cut inventory cost by 45%.
  • Checked items received against items ordered by verifying receipts.
  • Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Mentored new hires, resulting in stronger staff development and increased productivity. Slashed employee turnover by 40%.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Trained new employees on proper protocols and customer service standards.
  • Responsible for opening and closing store with utmost safety procedures.
06/2012 to 07/2014 Store Manager Nektar Juice Bar | City, STATE,
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Education
Expected in 2004 Bachelor of Arts | Business Administration University of California, Berkeley, Berkeley, CA GPA:
Expected in 1997 Bachelor of Arts | Linguistics Novosibirsk State University, Novosibirsk Oblast, Russia, GPA:

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Resume Overview

School Attended

  • University of California, Berkeley
  • Novosibirsk State University

Job Titles Held:

  • Service Clerk and Produce Department
  • Assistant Grocery Store Manager
  • Department Supervisor
  • Store Manager

Degrees

  • Bachelor of Arts
  • Bachelor of Arts

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