Results-focused and highly driven Service Cashier with experience processing monetary and credit card transactions and completing and closing service and repair orders and parts transactions for customers. Crafts quality customer experiences and maintains customer satisfaction by answering incoming service calls, scheduling appointments and making outgoing calls to confirm next day service appointments. Demonstrates strong attention to detail by inspecting every service order for proper completion and filing service records timely and accurately.
Skills
Product restocking
Money handling
Check cashing
Cash register systems
Cash Handling
Multi-tasking ability
Product knowledge
Heavy lifting
Cash balancing
Basic math skills
Purchase assistance
Credit card processing
Drawer management
Inventory management
Product and service sales
Cash register skills
Store merchandise stocking
Refunds and exchanges
Customer assistance
Cleaning and sanitizing
Education
Roane County High SchoolSpencer, WV , Expected in 05/2016 – –High School Diploma: - GPA:
Work History
Ken Garff - Service Cashier Beach, State, 11/2019 - Current
Maintained current knowledge of store promotions and highlighted sales to customers.
Counted cash in register drawer at beginning and end of shift.
Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of all service functions.
Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
Verified over $3000 of cash and credit payments daily.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Served needs of more than 30 customers in busy work environment.
Assisted customers with locating and choosing merchandise in any store department.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Corresponded with clients through email, telephone or postal mail.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Routed incoming mail and messages to relevant personnel without delay.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
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