Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Positive and upbeat Customer Service Specialist bringing 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Communication.
Management skills.
Organization.
Conversant in Excel.
Excellent Customer Service.
Inventory.
Problem- Solving.
Fluent in Spanish.
Experience
05/2019 to 02/2020Service CashierKen Garff | Mesquite, NV,
Cashier Team Lead
Training new employees on Service Department policies and procedures.
Filing all Repair Orders.
Answering all customer questions and serving them with proper information as well as store policies and procedures.
Answering all Service Department incoming phone calls, and transferring customers to their desired Service Representative or department.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Assisted with purchases, locating items and signing up for rewards programs.
Stockroom Associate
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Assisted customers based on currently available product, promotional and policy information.
Replenished inventory with focus on addressing customer needs.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Pleasantly helped customers by finding requested items, boosting store revenues.
01/2019 to 05/2020Sales AssociateBalfour | Waco, TX,
Sales Associate
Greeted customers warmly and responded to requests for information.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Operated cash register by swiping barcodes items across electronic scanner to record price and collect payment.
Scanned items quickly to keep lines moving and reduce overall wait time.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Stock Associate
Updated signage to reflect current prices and help promote target merchandise.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Assisted customers based on currently available product, promotional and policy information.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
10/2013 to 01/2015Stockroom ManagerAmeripride Services, Inc. | Madison, WI,
Removing damaged, faulty or excess goods from stockroom
Managing stockroom staff delegating work task
Solving discrepancies between stock records and inventory
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Customer Service CashierNovember, 2013 - March, 2014
Greeted customers warmly and responded to requests for information.
Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
03/2011 to 12/2012Lead CashierPetco | Frisco, TX,
Cashier Lead
Learned roles of other departments to provide coverage and keep store operational.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Expected in 06/2010High School Diploma | Cypress Springs High School, Cypress, TXGPA:
Expected in | LONE STAR , Cypress, TX, GPA:
Activities
Toy-for-Tots Volunteer 2017-2018
Accomplishments
Won "Most Transactions processed" award In December 2019
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