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Server, Cashier, Customer Service Rep Resume Example

Resume Score: 80%

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SERVER, CASHIER, CUSTOMER SERVICE REP
Professional Summary

Committed and hardworking Job Title with Number years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Organized Job Title experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.

Skills

I am amazing with people

Work History
Server, Cashier, Customer Service Rep02/2019 to Current
Chuys Tex Mex – Waco, TX
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with Number% accuracy.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Managed food resources, memorized orders and coordinated service in Number- table restaurant.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Completed sales in excess of $Amount with near-zero error rate using POS system.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by Amount % on average.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Drove team revenue totals by bringing in over $Amount in sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Efficiently processed new orders, completing Number+ daily transactions with remarkable accuracy.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Completed manual and machine counts of funds for transactions valued at over $Amount.
Key Holder , Mang01/2019 to 12/2019
Lillys Resale Shop – Waco, TX
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Performed Timeframe reviews assessing each employee's performance and developed improvement plans.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Oversaw and improved Product or Service deliveries worth more than $Amount per year through efficient coordination of Action and Action.
Customer Service ,cashier09/2017 to 02/2019
La Fiesta Grill And Cantina – Waco, TX
  • Engaged with customers to build rapport and promote long-term loyalty, increasing sales by Number%.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
  • Created Timeframe financial reports and documentation for review by store management staff.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by Number%.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
Server, Manager01/2017 to 09/2017
Bella Luna Restaurant – Waco, TX

I took care of customers needs and there complaints,

I was also responsible for any money transactions

Education
Basics06/1997Axtell High School- Axtell, TX
Bachelor of Applied Science: Clinical Child Psychology08/2009University of Phoenix- Tempe, AZ
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Chuys Tex Mex
  • Lillys Resale Shop
  • La Fiesta Grill And Cantina
  • Bella Luna Restaurant

School Attended

  • Axtell High School
  • University of Phoenix

Job Titles Held:

  • Server, Cashier, Customer Service Rep
  • Key Holder , Mang
  • Customer Service ,cashier
  • Server, Manager

Degrees

  • Basics 06/1997
    Bachelor of Applied Science : Clinical Child Psychology 08/2009

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