Senior Veterinary Technician/Receptionist Resume Example
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SENIOR VETERINARY TECHNICIAN/RECEPTIONIST
Summary
Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Accomplishments
Administration
- Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Medical Records
- Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Highlights
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Experience
City Of Jacksonville, FlJacksonville , FLSenior Veterinary Technician/Receptionist05/2013 to Current
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Processed client payments, sent invoices and placed appointment reminder calls.
- Maintained a clean reception area, including lounge and associated areas.
- Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted the resulting images.
- Collected body tissue, feces, blood, urine or other body fluids for examination and analysis.
- Administered medication, immunizations, and blood plasma to animals.
- Performed routine laboratory and diagnostic tests.
- Provided emergency first aid to animals as needed.
- Sterilized instruments and equipment for necessary procedures.
- Examined animals to detect and determine the nature of diseases or injuries.
- Inoculated animals against various diseases such as rabies and distemper.
- Frequently used word processing, spreadsheet, database and presentation software.
- Weighed and examined animals and recorded information in files.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Filled prescriptions and coordinated refills for clients.
- Conducted ultrasonography and diagnostic imaging.
- Managed an adjoining veterinary supply shop that sold medications, animal food and pet equipment.
- Interpreted test results and explained them to pet owners.
- Cleaned and maintained laboratory area.
- Educated the public about diseases that are spread from animals to humans.
- Greeted customers in a pleasant manner and escorted them to the examination room.
American Veterinary GroupCordova , TNFront Desk Reception/Greeter/Information04/2012 to 05/2014
- Answered large numbers of calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the facility to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Operated a POS system to itemize and complete customer purchases.
- Maintained an organized database to develop promotional sales.
- Set up and explained new membership contracts.
- Recommended alternative items if product was out of stock.
- Took in members information and registered information for any of the programs we were currently offering.
Culp, Inc.Knoxville , TNCashier and Kitchen06/2011 to 08/2011
- Answered telephone calls and responded to inquiries.
- Assisted in maintaining preparation and service areas in a sanitary condition. Cleaned and organized eating, service, and kitchen areas.
- Greeted each customer with friendly eye contact.
- Performed all transactions in a cordial, efficient and professional manner.
- Prepared food items in a timely fashion.
- Managed guest checks, collected cash and processed credit cards.
South Monroe Animal HospitalCity , STATEVeterinary Technician11/2009 to 04/2011
- Examined animals to determine the nature of disease and injuries.
- Completed routine dental procedures on various animal breeds.
- Educated animal owners regarding feeding, general care, medical conditions and treatment options.
- Cared for animals pre-surgery, including administering anesthetics, and monitored animals recovering from surgery and notified veterinarian of any changes.
- Administered routine, post-surgical, and daily treatments to animals in collaboration with the veterinarian.
- Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
- Weighed and examined animals and recorded information in files.
- Collected tissue, feces, blood and urine samples for examination and analysis.
- Filled prescriptions and coordinated refills for clients.
- Operated diagnostic equipment such as radiographic and ultrasound equipment.
- Cleaned and maintained laboratory area.
SouthWind PlantationCity , STATEEvent Hostess06/2009 to 07/2011
- In charge of making sure clients were satisfied with their event.
- Communicating with team members to ensure all goes smoothly.
- Directing team to increase efficiency and success.
- Being attentive to detail and organization.
Quincy Animal HospitalCity , STATEKennel Technician04/2009 to 11/2009
- Provided pet owners with excellent customer service and compassionate care for their pets.
- Cleaned kennels, examination and operating rooms and animal loading and unloading facilities.
- Monitored all boarding animals, walked all dogs to ensure they had proper exercise, cared for all animals in clinic, and ensured that they received all medications and feedings as instructed by the veterinarians.
CDS Manufacturing, IncCity , STATEReceptionist06/2007 to 08/2008
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Dispersed incoming mail to correct recipients throughout the office.
- Maintained the front desk and reception area in a neat and organized fashion.
- Screened all visitors and directed them to the correct employee or office.
- Properly routed agreements, contracts and invoices through the signature process.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Education
Tallahassee Community College, City, StateN/A: Attended T.C.C. for Dual Enrollment in High School and College for transferable credits to FSU.
Pre-Veterinary MedicineFlorida State University, City, StatePre-Veterinary Medicine
High School Diploma:High Honors Diploma2009Robert F. Munroe Day School, City, StateGPA: Top 10 % of class
*Recipient of 100% Bright Futures Scholarship
*Recipient of Kiwanis Club Scholarship
Top 10 % of class
*Recipient of 100% Bright Futures Scholarship
*Recipient of Kiwanis Club Scholarship
Skills
- Dedicated team member
- Enthusiastic people person
- Advanced problem-solving
- Great organizational skills
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Resume Overview
School Attended
- Tallahassee Community College
- Florida State University
- Robert F. Munroe Day School
Job Titles Held:
- Senior Veterinary Technician/Receptionist
- Front Desk Reception/Greeter/Information
- Cashier and Kitchen
- Veterinary Technician
- Event Hostess
- Kennel Technician
- Receptionist
Degrees
- Pre-Veterinary Medicine
High School Diploma : High Honors Diploma 2009
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