Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Performance-oriented Senior Recruiting Manager 13 bringing years of related experience and proven skills in facilitating innovation and process implementation. Diplomatic in building consensus and driving competitive growth with high-quality candidates. Excellent negotiation, planning and program management abilities. Skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training, creating innovative ideas / processes teams to meet and exceed objectives.

  • Project management
  • Program implementation
  • Employee engagement
  • Training development
  • Leadership development
  • Decision-making
  • Organizational skills
10/2020 to Current
Senior Recruiting Manager, Store Operations 3Q Digital Marketing San Diego, CA,
  • Defined and documented hiring procedures and enforced adherence to standards. Analyzed recruiting procedures to identify opportunities for improvement.
  • Monitored recruitment KPIs against inclusivity standards and worked to continuously close gaps.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Developed a Hourly Temp Process in 3 days to support absenteeism at Stores and hire exceptional talent during a global pandemic.
  • Subject matter expert for new and tenured leadership, providing training on interviewing and onboarding tactics, to ensure best practice.
  • Developed several best practices, including quick apply platforms and digital interviewing systems, adopted at the system level to improve candidate experience and reduce time to fill.
  • Partnered with regional Talent Development teams to implement centralized Leadership Recruiting process across the company.
  • Lead out on creating SLA's for regions and recruiter to better serve these areas.
10/2016 to 01/2020
Senior Recruiter Spartannash Grand Rapids, MI,
  • Established and oversaw recruiting department with 21-member staff, including Recruiter, Associate Recruiters, and Coordinators.
  • Led recruitment team and trained, mentored and developed new advisors.
  • Re-created hiring goals and objectives in difficult markets to address staffing issues.
  • Developed a centralized recruitment process and sourcing strategy for 250+ stores for hourly positions.
  • Developed KPI's and metrics for stores and recruiters to define success in recruiting
  • Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
  • Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Planned and executed recruitment events to bring in area candidates.
  • Increased recruiting network by leveraging industry contacts and internet mining resources, Indeed and LinkedIn.
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
  • Re-created hiring goals and objectives in difficult markets to address staffing issues.
10/2013 to 10/2016
In-Store Leasing Manager H-E-B City, STATE,
  • Received, checked and processed applications for new leases.
  • Wrote and filed reports each day on current leasing activities.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Created and managed effective marketing strategies.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Increased occupancy through dynamic marketing initiatives.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day operations for 113 parking lot tenants, 26 specialty leasing tenants, 19 agricultural leases, and 14 billboard leases.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
06/2008 to 10/2013
Store Director H-E-B City, STATE,
  • End-to-end business owner for Center Store Department operations within the store to include: Grocery, GM/Drug Store, Cosmetics, Shelf Edge, Wine, Healthy Living, and Wareroom Operations
  • Developed and trained team on Inventory Management Initiatives for drugstore and grocery
  • Accountable for food safety and compliance within center store departments
  • Ensured best practices and HEB standard operating procedures were consistently applied to meet store budget and achieve key metrics
  • Developed new process to reduce shrink in areas of opportunity
  • Challenged team to lead the Partner Development Series at store level
  • Accountable for successful execution of Displays On Line (DOL), Event Order Management (EOM) and Planned Display Program (PDP), and provided actionable feedback on their quality
  • Reached Top Scores & Sales in Operations Review Team Audit
  • Selected Store Leader to interview and select SORM candidates
  • Provided analysis of products sales versus previous year and comparable stores to determine trends and drive incremental sales in certain categories/ sku’s
  • Achieved goals through collaboration with management to drive sales and minimize expenses
  • Resolved daily customer, vendor, and partner concerns
  • Developed training plans for Partners based on analysis of current training needs and company expectations
Education and Training
Expected in 05/2008
Bachelor of Science: Poultry Science
Texas A&M University - College Station, TX

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