Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Compassionate Patient Services Representative equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records.

Efficient Patient Service Representative with 7 years of experience working in a medical office. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process.

  • Medical filing
  • Appointment confirmation
  • Patient interviewing skills
  • Recording histories
  • Office administration
  • Scheduling appointments
  • Work ethic
  • Problem resolution
  • Communication
  • Teambuilding
  • Routing lab results
  • Medical billing
Senior Patient Service Specialist , 08/2019 to Current
Seaworld ParksOrlando, FL,
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Answered over 100 telephone calls per day to schedule appointments and answer patient questions.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Referred patients to appropriate professionals and services.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Medical Assistant/Front Office Assistant, 08/2013 to 08/2019
Center For Interventional Pain ManagementCity, STATE,
  • Responded to patient and visitor concerns and questions.
  • Stocked medical office supplies, anticipated inventory needs and monitored office equipment.
  • Prepared medical charts, scanned documents and organized patient information.
  • Updated patient medical records.
  • Registered new patients and created files with detailed personal and medical information.
  • Answered phones politely and directed callers to appropriate personnel.
  • Managed laboratory tests and x-rays.
  • Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
  • Processed medical record requests for insurance companies and medical providers.
  • Maintained clean and organized reception area by straightening magazines and performing everyday cleaning task.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Merchandise Supervisor, 08/2005 to 06/2013
WalmartCity, STATE,
  • Trained, coached and managed team of sales and customer service professionals.
  • Adhered to company standards when merchandising displays and running promotions.
  • Upsold and down-sold products and services to meet specific customer needs.
  • Established and updated schedules to maximize coverage and delegated assignments to manage challenging objectives.
  • Revamped shelving, racks and bins to meet new planogram designs.
  • Communicated and coordinated planogram execution with store management.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Managed purchasing process for entire department.
  • Upheld stock levels and pricing for multiple product lines.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Printed labels and tags for for-sale merchandise.
  • Monitored stock to maintain sufficient quantity of featured product.
Cashier/Apparel Associate, 11/1998 to 07/2005
WalmartCity, STATE,
  • Monitored sales events, added new merchandise and rang up purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
Diploma : Medical Assistant , Expected in 06/2013
Vista College - Lubbock, TX

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  • Vista College

Job Titles Held:

  • Senior Patient Service Specialist
  • Medical Assistant/Front Office Assistant
  • Merchandise Supervisor
  • Cashier/Apparel Associate


  • Diploma

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