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senior medical assistant resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and empathetic Medical Assistant offering more than 20 years of experience in direct patient care and medical office management experience. Fluent in English and Spanish. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Skills
  • Bilingual - English and Spanish fluent
  • Medical Billing
  • HIPAA Compliance
  • Advanced Anatomy Knowledge
  • CPR ceertified
  • BLS certified
  • Proficient in EHR and EPIC medical record systems
  • Washington Stated certified Spanish Medical interpreter
Experience
08/2017 to Current Senior Medical Assistant Regions Hospital | Maplewood, MN,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • performed Covid Testing and specimen handling under strict safety and control measures
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Incorporated outside records into charts and EHR.
  • Scheduled appointments for patients via phone and in person.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
09/2001 to 02/2024 Medical Assistant Aids Healthcare Foundation | Oakland, CA,
  • Worked with patients suffering from bladder, prostate and other cancers to help coordinate treatment plans.
  • Counseled patients to educate on diagnoses and treatment options, answer questions and promote healthy lifestyle choices.
  • Gathered health history information from patients and engaged in active listening to provide accurate diagnoses and excellent care.
  • Enhanced patient outcomes by utilizing latest technology in performing treatments and surgical procedures.
  • Maintained patient records by entering pertinent information into electronic system to document patients' diagnoses, treatment plans and medications prescribed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Implemented knowledge of healthcare practices for other body systems and functions to provide first-rate urological care.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • performed urinalysis , uroflows, and post void residual ultraosunds. Performed procedures such as; catheter irrigations and catheter discharge, bladder instills and bladder cocktails, staple removals among other office procedures.
  • Assisted the provider with gold seed implant, prostate biopsies, and SPT changes.
01/2006 to 06/2017 Medical Assistant Supervisor Sea Mar Community Health Centers | Kent, WA,
  • Supervised, trained or directed medical laboratory workers engaged in laboratory testing.
  • Maintained safe work environment by wearing personal protective equipment.
  • Entered data from analysis of medical tests or clinical results into computer for storage.
  • Provided technical information about test results to physicians, family members or researchers.
  • Set up, cleaned and maintained laboratory equipment.
  • Managed departmental inventory and supply ordering.
  • Performed various tests on patients to assess needs and medication effectiveness.
  • Operated, calibrated or maintained equipment used in quantitative or qualitative analysis.
  • Conducted chemical analysis of blood, urine or spinal fluid to determine presence of normal or abnormal components.
  • Selected and prepared specimens and media for cell cultures.
  • Analyzed laboratory findings to check accuracy of results.
  • Analyzed samples of biological material for chemical content or reaction.
  • Collected and studied blood samples to determine number of cells, morphology or blood group.
  • Established or monitored quality assurance programs or activities to drive accuracy of laboratory results.
  • Conducted medical research under direction of microbiologist or biochemist.
  • Developed, standardized or modified tests used in analysis of specimens or medical laboratory experiments.
  • Harvested cell cultures based on knowledge of cell cycle differences and culture conditions.
  • Determined acceptability of specimens for testing according to established criteria.
  • Obtained, cut and mounted biological material on slides for microscopic study and diagnosis.
  • Cultivated, isolated or assisted in identifying microbial organisms or performing various tests on microorganisms.
04/2006 to 07/2007 Medical Assistant Aids Healthcare Foundation | San Diego, CA,
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Gathered and sorted data for inclusion in reports and files.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Prepared patients for consultations,
  • Obtained and recorded vital signs
  • Assisted with office procedures such as; IUD placements and removals,pap smears, I&D's, Cryotherapy, Leep procedures, Colposcopies, and circumcisions.
Education and Training
Expected in 06/2003 to to Medical Assistant Certification | Bryman College, Federal Way, WA GPA:
Certifications
  • Washington Department of Health Certification
  • Nationally Certified Medical Assistant (AAMA)
  • BLS Cetified
  • CPR certified
  • Washington state Spanish medical interpreter

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Resume Overview

School Attended

  • Bryman College

Job Titles Held:

  • Senior Medical Assistant
  • Medical Assistant
  • Medical Assistant Supervisor
  • Medical Assistant

Degrees

  • Medical Assistant Certification

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