senior medical assistant resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Efficient and patient-focused Medical Assistant and Certified Phlebotomist with over 10 years’ experience in both front and back office clinical administration in busy medical environments. Advanced knowledge and training in the areas of laboratory management, patient care coordination, insurance processes, billing and coding.

  • Microsoft Office
  • Adept Multi-Tasker Strong Contract Negotiator
  • Team Leader Proficient in several EMR Systems (DIGI, Athena)
  • Customer Focused Knowledgeable in Insurance billing & Medical
  • Coding
  • Attention to Detail
  • Balance
  • Benefits
  • Billing
  • Clerical
  • Clients
  • Data entry
  • Delivery
  • Diagnosis
  • Filing
  • Insurance
  • Inventory control
  • Team Leader
  • Medical billing
  • Microsoft Office
  • Office
  • Negotiator
  • Phlebotomy
  • Coding
  • Progress
  • Quality control
  • Reporting
  • Safety
  • Scheduling
  • Supervision
  • Answering phones
  • Word processing
  • Inventory and supply management
  • Understands medical procedures
  • Wound care and irrigation
  • Proper sterilization techniques
  • Venipuncture and phlebotomy
  • HIPAA compliance
  • Charting expertise
  • Documentation procedures expert
  • Diagnostic procedures
  • Patient scheduling
  • Specimens collection and processing
  • Human anatomy and physiology
  • Obstetrics and fetal development sonography
  • Patient-handling equipment
  • Lab equipment setup
  • Lab equipment calibration
  • Doppler proficiency
  • STD counseling
  • Sterile technique
  • Communicating with patient families
  • Team management and supervision
  • Clinical applications
  • Stocking supplies
  • General housekeeping ability
  • Medical terminology knowledge
  • Vital sign monitors
  • Quick problem solver
  • Preparing specimens and samples
  • Using a scale
  • First aid
  • Calm and level-headed under duress
  • Restocking lab supplies
  • Medical terminology
Education and Training
Commonsense Childbirth Inc Winter Garden, FL Expected in 01/2017 Certificate : Healthcare Coordinator - GPA :
Back To Basics Health Orlando, FL Expected in 03/2006 Certified : Phlebotomy - GPA :
Johnson & Wales University Miami, Expected in 2005 Associate of Science : Business Management - GPA :
Maynard Evans High School Orlando, FL Expected in 2003 High School Diploma : - GPA :

Phlebotomy Certification 2006

Healthcare Coordinator Certification 2017

Cci Health & Wellness Services - Senior Medical Assistant
Forest Glen, MD, 03/2019 - Current
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Measured patient peak flows to improve workflow efficiency.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Helped residents achieve [Type] program goals and increase independence.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Commonsense Childbirth, Inc - Unit Secretary/Lab Manager
City, STATE, 09/2014 - Current
  • Intake and care coordination of patient services including scheduling for sonograms, specialist appointments, labor inductions, hospital transport, OB delivery, sterilizations, education support services, etc.
  • Verify insurance benefits, obtain authorizations, and calculate patients share of cost through various insurance clearinghouses (i.e.
  • Navinet, Availity) Perform medical billing (assign diagnosis and procedure codes according to medical records, enter data into billing software, perform claim reconciliation, and balance patient accounts) Provide support in maintaining quality control checks on all equipment ( oxygen tanks, autoclave, fetal doppler, etc.) Perform inventory control and manage admin and clinical supplies Perform phlebotomy services (venipuncture, finger and heel sticks), prepare specimens for pickup, and chart lab results.
  • Manage all aspects of the laboratory including: reviewing laboratory policy and procedures, maintaining OSHA/Safety standards, CLIA licensing, and maintaining the lab systems to ensure lab result accuracy and timely reporting Provide supervision to medical assistants, lab interns.
The Women Center - Medical Assistant and Medical Receptionist
City, STATE, 11/2012 - 09/2014
  • Office and Record Management (i.e.
  • Appointment setting, processing medical records, insurance verification, OSHA Audit preparation) Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Collected patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Assisted practitioner with in office procedures including LEEP, ablations and sterilizations Performed phlebotomy services including venipuncture and finger stick.
  • Scheduled patient OB/GYN surgeries including: coordinated pre-operative screenings, performed insurance verification and obtained authorizations, and provided patient education.
Commonsense Childbirth, Inc - Lead Midwifery Assistant and Phlebotomist
City, STATE, 01/2006 - 01/2011
  • Assisted medical doctor and midwives with patient care including vital readings, prenatal examinations, birth center deliveries, medication distribution, and newborn care Obtained information about clients' medical history, drug history, complaints and allergies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Performed pharmaceutical ordering according to practitioner instructions Performed phlebotomy services including venipuncture, finger sticks, heel sticks, as well as prepared lab orders and packaged lab specimens Performed clerical duties, such as word processing, data entry, answering phones and filing.

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Resume Overview

School Attended

  • Commonsense Childbirth Inc
  • Back To Basics Health
  • Johnson & Wales University
  • Maynard Evans High School

Job Titles Held:

  • Senior Medical Assistant
  • Unit Secretary/Lab Manager
  • Medical Assistant and Medical Receptionist
  • Lead Midwifery Assistant and Phlebotomist


  • Certificate
  • Certified
  • Associate of Science
  • High School Diploma

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