selling supervisor key holder resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

- College Student with strong analytical skills and the ability to learn skills quickly. Hard Working Supervisor with 4+ years of experience leading teams, delivering results, and exceeding expectations. Dedicated to driving satisfaction through leadership of effective customer-focused teams. Seeking a position where I can contribute to maximizing profitability, ensuring customer satisfaction and reaching sales goals. Reliable and adaptable, a team player with outstanding customer service skills. Eager to work with a unique and diverse brand and inspire others.

  • Training and mentoring
  • Operations management
  • Complaint resolution
  • Sales and marketing
  • Inventory Control
  • Shipping and Receiving
  • Sales Goals
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Sales Reporting
  • Spreadsheets
  • Store Management
  • Product Replenishment
Work History
02/2017 to 03/2020 Selling Supervisor/Key Holder The Luxottica Group | Nashua, NH,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Delegated tasks to others on grooming team.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Oversaw talented team of Sales Associates by actively communicating project information, remedying issues and delivering positive feedback.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Set overall vision and provided team leadership.
  • Identified individual employee's unique work styles and adapted management methods.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to all employees.
  • Coordinated store products and conducted inventory counts to maintain merchandise flow.
  • Operated POS system to total purchases and receive and process cash and credit payments.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Recruited, hired and trained new team members.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
11/2017 to 12/2019 Key Holder Foot Locker Inc. | Durham, NC,
  • Met incoming customers and provided immediate assistance.
  • Retrieved alternate items and sizes on request.
  • Listened to customer needs and preferences to provide accurate advice.
  • Organized items in visually appealing manner.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interact.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Engaged with customers to build rapport and promote long-term loyalty, increasing sales tremendously.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Opened inventory boxes and restocked shelves.
  • Processed cash, credit, debit and check payments.
  • Broke down boxes and disposed of trash.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Monitored security areas during busy periods.
  • Completed store opening and closing procedures.
  • Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
05/2016 to 06/2017 Sales Associate Hollister | City, STATE,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Promoted brand awareness and utilized networking to increase brand development.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Answered customer questions regarding merchandise and pricing.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
Expected in 06/2017 to to High School Diploma | North Miami Beach Sr. High School, North Miami Beach, FL, GPA:
Expected in to to Associate of Arts | Fashion Merchandising Miami Dade College, Miami, FL GPA:

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Resume Overview

School Attended

  • North Miami Beach Sr. High School
  • Miami Dade College

Job Titles Held:

  • Selling Supervisor/Key Holder
  • Key Holder
  • Sales Associate


  • High School Diploma
  • Associate of Arts

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