Security Guard Resume Example
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SECURITY GUARD
Summary
Capable Helpdesk professional experienced in helping end users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems. Very Resourceful..
Skills
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Experience
Blue Diamond Growers | Turlock , CASecurity Guard10/2018 - Current
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Detected emergency situations using mobile security device equipment, through keen listening and close observation to respond appropriately to alarms.
- Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Cb Richard Ellis | Chantilly , VASocial Media Administrator02/2018 - 07/2020
- Collaborated with content contributors to build optimization strategies.
- Resolved issues quickly, escalating critical concerns to user complaints for immediate assistance.
- Served as main point of contact for clients, answering questions and responding to messages.
- Completed in-depth analyses of competitor ad, keyword, bids and landing page activities.
- Created schema markups for website elements.
- Tracked website analytics and reported findings to clients.
- Wrote and uploaded blog posts and articles to drive traffic to client sites.
- Analyzed and monitored engagement processes to determine site glitches.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
Techy A | City , STATEComputer Helpdesk Technician01/2015 - 10/2018
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Observed system functioning and entered commands to test different areas of operations.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Provided onsite IT and AV technical support for 100 staff members.
- Improved overall company performance through IT uptime and effective cost reductions.
- Conducted end-user training and provided technical support on hardware, software and network issues.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Diligently followed up with customers about existing orders, informing on status and responding to questions.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Supported customers with online billing, access and account issues.
- Maintained calm, professional demeanor when faced with high demand, high volume workloads.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
- Increased overall company performance through improved IT uptime and cost reductions.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Johnny's Auto Sales | City , STATESales Manager01/1997 - 01/2007
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Collaborated with 500-person team to effectively manage $5,000,000 annual budget.
- Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
- Liaised between cross-functional groups involved in production, design and delivery of products.
- Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Supported all sales team members to drive growth and development.
- Generated company growth for 10 consecutive years through market expansion and sales.
Education and Training
Udemy | CityCertificate in Python ProgrammingExpected in 01/2021
- 4.0 GPA
- Programming Fundamentals
- Python Basics
- Python Fundamentals
Data Structures
Object Oriented Programming with Python
Functional Programming with Python
Lambdas
Decorators
Generators
Testing in Python
Debugging
Error Handling
Regular Expressions
Comprehensions
Modules
Virtual Environments
Developer Environments (PyCharm, Jupyter Notebooks, VS Code, Sublime Text + more)
File Processing: Image, CSV, PDFs, Text + more
Web Development with Python
Machine Learning with Python
Data Science with Python
Automation with Python and Selenium
Scripting with Python
Web Scraping with Python and BeautifulSoup
- Image Detection
- Data Visualizations
- Kaggle, Pandas, NumPy, scikit-learn
- Email and SMS with Python
Kennedy High School | CityHigh School Diploma06/2003
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School Attended
- Udemy
- Kennedy High School
Job Titles Held:
- Security Guard
- Social Media Administrator
- Computer Helpdesk Technician
- Sales Manager
Degrees
- Certificate in Python Programming
High School Diploma
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