scout shop manager fundraising assistant resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Hard-working professional with 17.5 years of customer service experience, and a proven knowledge of training and developing, operational records review, and a driven work ethic Aiming to leverage my skills to successfully fill the role at your company.

  • Point of Sale Systems
  • Recruitment and Hiring
  • Revenue Forecasting
  • Hiring and Onboarding
  • Training Management
  • Operations Oversight
  • Process Improvements
  • Performance Assessment
  • Assignment Delegation
  • Policy Development and Enforcement
  • Customer Service Management
  • Supplier Monitoring
  • Decision Making
  • Business Leadership
  • Team Leadership
  • Administrative Management
Scout Shop Manager/Fundraising Assistant, 08/2022 - Current
Lenovo Phoenix, AZ,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Facilitated prompt resolution of customer problems and complaints.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Built and maintained sound business relationships with vendors and suppliers.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Created impactful visual presentations to align with product promotion strategy.
  • Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
  • Examined supply and raw material levels to determine shortages and make necessary adjustments.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Retail Sales Manager, 02/2013 - 06/2022
Academy Sports And Outdoors City, STATE,
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Reviewed store policies and made changes to streamline operations and increase productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Built talented and successful team that increased department sales.
  • Demonstrated knowledge of audit and compliance standards.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Monitored team sales targets and addressed deficiencies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Increased store sales by cross-selling complementary items.
Power Generation Equipment Repairer, 03/2004 - 03/2012
United States Army Reserve City, STATE,
  • Identified and corrected loose connections, frayed wires and insufficient insulation.
  • Carried out scheduled and routine maintenance on small and large generators.
  • Analyzed equipment problems to identify mechanical and human errors.
  • Performed repairs on related military equipment and vehicles.
  • Coordinated effective preventive maintenance schedules to check and clean seals and gaskets.
  • Prepared appropriate maintenance forms and records for accountability.
  • Inspected each unit at technical level to determine readiness.
  • Completed repairs and maintenance service on mechanical, hydraulic and electrical systems.
  • Diagnosed faults by applying functional expertise and troubleshooting issues to isolate root causes.
  • Performed generator troubleshooting and diagnostics of equipment.
  • Reviewed electrical drawings and schematics to accurately complete work.
  • Inspected and repaired gasoline, diesel and turbine ground power units.
Education and Training
High School Diploma: , Expected in
Cameron University - Lawton, OK
Status -

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Resume Overview

School Attended

  • Cameron University

Job Titles Held:

  • Scout Shop Manager/Fundraising Assistant
  • Retail Sales Manager
  • Power Generation Equipment Repairer


  • High School Diploma

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