sales pro key holder resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.
Skills
• Employee
Computer literate
Merchandising
Team leadership experience
Clean and professional
Decision-making
Good communication skills
First Aid/CPR
Working collaboratively
Experience
Sales Pro/Key Holder, 01/2021 - Current Advance Auto Parts – Cedar Springs, MI,
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings 95%.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained store in clean and neat manner.
Organized in-store promotional events.
Operated cash register.
Set up visually appealing promotional displays.
Online Personal Shopper, 07/2020 - 03/2021 Hy-Vee – Sioux Center, IA,
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Satisfied customers with quick, accurate service under tight deadlines.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
Reset store displays for special events and seasonal merchandise changes.
Concession Stand Worker, 06/2018 - 11/2020 Legends – Atlanta, GA,
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Served food and beverages with focus on quality items and superior service.
Monitored supply inventory and replenished at end of each day to prepare for next event.
Suggested additional menu items, beverages and desserts to increase sales.
Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
Accurately measured ingredients required for specific food items to reduce waste.
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