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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Enthusiastic, well-rounded and team-oriented professional with 5 years background in Sales & Marketing, Social Media Management, Administration, and Event Planning. Experienced in content sourcing, development and publication across broad spectrum of online and social media platforms. Polished in creating business opportunities through audience engagement, relationship building and stellar customer service.

Skills
  • B2B sales and customer service
  • Strategic planning
  • Written and oral communication skills
  • Customer- and service-oriented
  • Market research and analysis
  • POS system operation
  • Documentation and recordkeeping
  • Verbal/written communication
  • Canva
  • Instagram Business
  • Facebook Business Suite
  • Data entry documentation
  • Excel spreadsheets
  • Proposal writing
  • Advanced MS Office Suite knowledge
  • Administrative operations
  • Social media marketing
  • Online marketing and advertising
Experience
04/2019 to Current
Sales & Marketing Specialist Stanley Black & Decker, Inc. Memphis, TN,
  • Independently supervise all areas of operation at the Downtown Welcome Center & Gift Shop.
  • Anticipate customer and visitor needs and provide them with high quality service while upholding City of Rome, GA standards and values to ensure customer satisfaction.
  • Meticulously handle POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash transactions.
  • Compose Facebook posts, graphics, videos, and images regarding Georgia’s Rome Gift Shop’s products, events and business operations/announcements through photography, photo editing, creative writing, graphic design, and videography.
  • Facilitate digital calendar and distribution of content creation via Microsoft Outlook.
  • Collaborate with Tourism Communications team regarding all upcoming events, planning and marketing strategies in order to increase outreach and social media presence.
  • Track and record weekly Social Media insights on Facebook and Instagram.
  • Assist in all administrative and operational duties related to Welcome Center including greeting visitors, restocking brochures and inventory, answering phone calls, recommending venues and restaurants to visitors, sharing available services, etc.
  • Maintain a clean, organized inventory and curate displays with rotating Georgia’s Rome Gift Shop products for seasonal holidays in storefronts (monthly window curation).
  • Train all new sales employees on effective sales, service and operational strategies to maximize team performance.
02/2019 to 04/2019
Human Resources Assistant and Receptionist Arbor Realty Trust New York City, NY,
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Handled sensitive and confidential employee information with complete discretion.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
09/2018 to 02/2019
Receptionist & Administrative Assistant The Breast Center, Floyd City, STATE,
  • Maintained professionalism as the first point of contact by greeting and registering over 150 patients each day.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Entered data in Cernerworks and STAR Navigator software to keep records of Medial information (Powerchart, Scheduling Appointment Book, Department Order Entry, CPDI Transition).
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education
Expected in 05/2017
Bachelor of Science: Psychology
GEORGIA COLLEGE & STATE UNIVERSITY - ,
GPA:
  • 3.4 GPA
  • Zeta Tau Alpha Member
Accomplishments
  • Authored and received 2019 RVIC Grant Application and Letter for Georgia’s Rome Office of Tourism, funding Tourism team with 5 marketing billboards for 2020 Georgia’s Rome Spring and Winter Art Markets.

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Resume Overview

School Attended

  • GEORGIA COLLEGE & STATE UNIVERSITY

Job Titles Held:

  • Sales & Marketing Specialist
  • Human Resources Assistant and Receptionist
  • Receptionist & Administrative Assistant

Degrees

  • Bachelor of Science

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