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Sales Floor Department Supervisor Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Driving business growth
  • Creating marketing plans
  • Customer outreach
  • Leadership development
  • Building brand awareness
  • Troubleshooting
  • Work ethic
  • Problem resolution
  • Multitasking
  • Teambuilding
  • Microsoft Office
  • Supervision
  • Flexible
  • Reliable and trustworthy
  • People skills
  • Basic math
  • Staging and sorting
  • Inventory reporting
  • Certified forklift operator
  • Customer-focused
  • Safety awareness
  • Shipping operations
  • System Administration
  • Meeting planning
  • Report writing
  • Inventory replenishment
  • Professional and mature
  • Proofreading
  • Business writing
  • Decision-making
  • Critical thinking
  • Team management
  • Time management
Education and Training
ECPI College , Expected in 01/2015 : Administration - GPA :
Tallwood High School Virginia Beach, VA Expected in 06/2000 High School Diploma : - GPA :
Tidewater Community College Virginia Beach, VA Expected in : - GPA :
Experience
Laz Parking - Sales floor department supervisor
Houston, TX, 01/2016 - Current
  • Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
  • Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
  • Accomplishes staff job results by coaching, counseling, and disciplining employees.
  • Plans, monitors, and appraises job results.
  • Conducts training.
  • Implements and enforces systems, policies, and procedures.
  • Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
  • Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, and implementing new procedures.
  • Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
  • Provides quality service by enforcing quality and customer service standards.
  • Contributes to team effort by accomplishing related results.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Supported retail distributors, dealers and customers through in-person and telephone support.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Tiffany's Specialty Sweets - Owner and Proprietor
City, STATE, 01/2008 - 01/2018
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
CVS Pharmacy - Supervisor
City, STATE, 01/2014 - 01/2016
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Additional Information
  • ADDITIONAL INFORMATION , Awards , 2016, Was first and only seasonal employee to ever receive a customer focus award in store 2618 2017, Received customer focus award in store 0668 2018, Received customer focus award in store 1124 2019, Received customer focus award in store 0377 2020, Received 15 Service star awards, and was one of the only 2 people in the store (0377) to receive a gold start for outstanding customer service. Was the Only store associate to earn a platinum star award for outstanding customer service.

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82Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • ECPI College
  • Tallwood High School
  • Tidewater Community College
Job Titles Held:
  • Sales floor department supervisor
  • Owner and Proprietor
  • Supervisor
Degrees
  • High School Diploma
  • Some College (No Degree)