A Responsible retail associate pursuing an Associate of Arts degree. Outgoing and energetic with strong communication and time management abilities. Dedicated and hardworking and able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Skills
Bilingual
Teamwork
Friendly, positive attitude
Listening skills
Communication skills
Sales expertise
Team leadership experience
Clean and professional
Employee training
Customer outreach
Servicing rooms
Safe environment planning
Activity organization
Ability to schedule tasks
Education and Training
Colorado Mountain CollegeLeadville, CO, Expected in 12/2021 ā āAssociate of Arts: - GPA:
Lake County HighschoolLeadville, CO, Expected in 05/2019 ā āHigh School Diploma: - GPA:
Experience
Tailored Brands - Sales Associate and Key Holder Lake Grove, NY, 11/2018 - 01/2021
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Surpassed daily sales goals and promoting additional products.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Offered product and service consultations and employed upselling techniques.
Assisted customers by finding needed product and checking inventory for items at other locations.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Listened to customer needs to identify their needs and offer help.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Evangelical Lutheran Good Samaritan Society - Key Holder Sioux Falls, SD, 09/2018 - 10/2019
Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Signed for incoming shipments in manager's absence.
Organized in-store promotional events.
Set up visually appealing promotional displays.
Operated cash register.
Maintained store in clean and neat manner.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Provide customer service by greeting and assisting customers, and responding to customers inquiries and complaints.
Marriott - Housekeeping Assistant City, STATE, 05/2019 - 08/2019
Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
Exceeded company standards for cleanliness, sanitation and presentation.
Replaced linens and made beds efficiently to meet demanding daily schedules.
Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
Verified each completed room against standard plans to maintain consistency.
Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
Followed hotel cleanliness, professionalism and customer service standards.
Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
Added new soaps, shampoos and other amenities to each room.
Swept and damp-mopped private stairways and hallways.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Sanitized frequented areas and equipment using approved supplies.
Responded to emergency cleaning requests to meet client expectations.
Full Circle - Leadership Youth Instructor City, STATE, 03/2018 - 06/2018
Mentored at-risk youth to improve overall well-being and skills.
Organized and lead variety of small and large group activities, including hiking, cooking and swiming activities.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Developed events and programs in consideration of needs, abilities and interests of participants.
Helped participants enjoy activities while ensuring adherence to protocol.
Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for Full Circle.
Handled budgetary concerns, keeping all activities affordable.
Consulted with staff and other professionals to discuss activities.
Monitored and cared for youth in carefully controlled environment to promote safety.
Monitored behavior in individual and group sessions and intervened when necessary.
Communicated with challenged and troubled children in effort to exact positive impact and influence.
Supervised youth group members to maintain organized and safe environment.
Mentored children and offered empowering leadership during rock climbing and camping activities.
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