Sales and marketing manager with exceptional ability to build long-term productive relationships, expand client base, generate impressive sales results, resolve complex issues, and provide outstanding technical and customer support.
Experienced, self-motivated, and resolution-oriented professional with extensive and progressive years of experience in establishing and overseeing client relationships; assessing competitive markets; and implementing effectual sales and marketing sales strategies. Proven revenue generator in all market conditions with capability to collaborate with all professional levels. Equipped with expertise in operations management, customer service, human resource, and operations management. Highly analytical professional with well-defined business acumen and outstanding analytical, communication, organizational, and problem-solving skills. Empowering manager adept at utilizing out-of-the-box approaches in training and developing employees to foster team unity toward fulfillment of target goals.
- Windows, Microsoft Office Suite, Photoshop, InDesign, social media, and Internet.
- AREAS OF EXPERTISE
- Client Services Management/Relationship Management
- Public Relations
- Event/Trade Show Coordination and Management
- Strategic and Tactical Sales
- Sales and Marketing
- Business Administration and Development
- Impressive Presentations
- Project Planning and Execution
- Forecasting and Trend Analysis
- Website Development
- Search Engine Optimization (SEO)
- Leadership and Team Building
Strategic account development
Strong interpersonal skills
Team building expertise
Exceptional customer service skills
Established [Number] new accounts in a single year through successful client development.
Created strategies to develop and expand existing customer sales, which resulted in a [Number]% increase in monthly sales.
City, STATE, 08/2010 - 07/2015
- Implement strategic marketing initiatives for ATT Enhanced Push-to-Talk (EPTT) to drive brand awareness and market penetration.
- Manage the execution of local and international trade shows, including development of marketing advertisements using Adobe Photoshop and InDesign Demonstrate strong competency in managing a wide array of projects Administer marketing funds from ATT, Motorola Solutions, and Vertex Standard and render technical sales support to Sales Team by addressing technical questions or issues.
- Guarantee that all equipment are fully operational by maintaining consistent communication with clients through phone calls and emails Hold full accountability in managing training development; maintaining CTS ERP software and website; and interfacing with vendors on delivery lead-times Visit clients' sites to render assistance to customers; assess equipment; and assign interoperability functions by identifying root cause of malfunction such as signal strength and quality, transmission capacity, interference, and/or signal delay Leverage industry expertise in installing, adjusting, and repairing stationary and mobile radio transmitting, receiving equipment, and two-way radio communication systems; inspecting, testing, and replacing major and minor operating components; as well as administering modifications and retrofits Career Highlights: Made substantial contribution in organizing and facilitating the annual International Wireless Expo focus on providing sales and marketing support Successfully minimized repeat trouble calls by directly interfacing with clients to obtain full grasp of the issue as well as teach and train them on how to operate their equipment properly and resolve any technical issues Earned recognition for reducing operational downtime with successful preventive maintenance procedures, servicing back to optimal running condition Led the implementation of the new ERP software company wide.
- Trained sales teams on educational products at seminars and special events.Supervised [Number] account managers.Answered customers' questions about products prices, availability, uses and credit terms.
- Answered customers' questions about products prices, availability, uses and credit terms.
City, STATE, 01/2009 - 01/2012
- Assumed responsibility in interviewing, hiring, and supervising a team of sales representatives throughout Canada and the United States Provided effectual support in designing photo shoots of the line as well as promotional and advertising materials, including a seasonal catalog for distribution to clients worldwide Served as the key resource, in charge of spearheading volunteers while developing donors and sponsors for donations and prizes, which included Aston-Martin, Maserati, Ferrari, and Bentley Motors Coordinated with vendors, suppliers, caterers, musicians, athletes, and solicited celebrity services Exemplified efficiency in designing website; uploading photos; developing copy, SEM, and SEO; and negotiating cost for hosting Career Highlights: Received commendation for designing a high-end line of Polo sportswear Structured advertising layouts, publication insertions, and marketing strategies that increased chatter within the Polo community Organized, coordinated, and managed a Polo fundraiser benefiting children with developmental disabilities and focused on raising funds/awareness of their cause.
City, , France 01/2005 - 01/2010
- Supervised and trained a nine-member team; rendered effectual assistance with legal matters, including evictions, seizures, and collections Career Highlights: Succeeded in increasing company recognition of one of the leading firms of its kind within France by conceptualizing strategic marketing campaigns and promotions Streamlined the company website by clearly communicating the look, feel, and end-result to the web designer Directed the installation and upgrading of system with new software and hardware as well as the implementation of increased integrity through system backups and disaster recovery planning.
photo, Photoshop, Adobe Photoshop, advertisements, advertising, Articulate, Business Administration and Development, catalog, hardware, Client, clients, delivery, designing, developmental disabilities, disaster recovery planning, English, ERP, focus, Forecasting, French, funds, hiring, InDesign, inspecting, Team Building, Leadership, legal, managing, marketing strategies, marketing, market, materials, Microsoft Office Suite, Windows, Motorola, negotiating, communicator, organizing, Page, Presentations, Progress, Project Management, Project Planning, Public Relations, publication, quality, Radio, receiving, Relationship Management, repairing, Sales, Search Engine Optimization, Spanish, Strategic, strategic marketing, Structured, supervising, technical sales, Technician, phone, trade shows, training development, transmission, Trend, upgrading, Vertex, web designer, Website Development, website
- Sales Software: Salesforce.com, TapScan
- Public Relations Software: Bacon's Mediasource, Factiva
- Desktop Publishing Software: Photoshop, Illustrator, HTML
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Resume Overview
School Attended
- ESSEC Business School
- University of Texas at Austin
Job Titles Held:
- SALES AND MARKETING SUPPORT SPECIALIST * SYSTEM TECHNICIAN
- France MARKETING DIRECTOR * FUNDRAISING COORDINATOR
- CUSTOMER SERVICE REPRESENTATIVE * OFFICE MANAGER
Degrees
- BACHELOR OF SCIENCE
- COURSEWORK
- Project Management Professional, In Progress Certified Electronic Technician Journeyman Pilot's License-Single Engine Radio Operator License; Paris, France (Inactive) 1 | Page
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