Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Career Overview
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Core Strengths
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Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Quality Communication
- Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Market Research
- Interviewed clients via market research surveys to identify product issues and customer needs.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
SALES AND MARKETING ASSISTANT, 01/2013 to 2014
Legacy Village Of Thomasville – Thomasville, GA,
Legacy Village Of Thomasville – Thomasville, GA,
- Organized weekly sales reports for the sales department to track product success.
- Trained new employees quarterly.
- Created new processes and systems for increasing customer service satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Managed quality communication, customer support and product representation for each.
STUDENT LOAN COUNSELOR, 03/2010 to 11/2012
Ecmc Group – Minneapolis, MN,
Ecmc Group – Minneapolis, MN,
- Counsel individuals and provide customer service in educational and vocational guidance services
- Answer inbound calls in support of customer needs
- Excellent customer service and productive in a high volume, high stress environment
- Assist universities and trade schools with implementation of default prevention programs
- Provide communication to student loan borrowers and how to successfully manage their loan repayments
- Assist with distribution of incoming email and multi-task other inquiries
- Assist with cohort default challenges and requests by clients
- Provide assistance with the necessary calculations and documentation for students and clients
- Provide assistance to schools to strengthen their default strategy and keep their default rates low
STUDENT LOAN COUNSELOR, 06/2008 to 03/2010
Ecmc Group – Norcross, GA,
Ecmc Group – Norcross, GA,
- Answered inbound calls in support of customer needs and making outbound calls.
- Strong verbal and written communication skills
- Excellent and productive working skills in high stress environment
- Assist colleges and trade schools with a full range of default and prevention services
- Communicating with student loan borrowers to successfully manage their loan repayment and understanding their student loan obligations
- Implement a plan with assign colleges and managing their default prevention activity and lowering the defaults among their student loan borrowers
- Assist with distribution of incoming email and other inquiries
- Prepared daily weekly reports
CSR, 10/2007 to 06/2008
New American Funding – Boise, ID,
New American Funding – Boise, ID,
- Answered inbound calls in support of customer needs.
- Assisted with the setup on new accounts
- Extremely productive in a high volume, high stress environment
- Preparation of new toll tag kits
- Processed tested transponders for accuracy, with inventory and account management cards, Assisted with distribution of incoming mail
CSR, 03/2006 to 10/2007
New American Funding – Chattanooga, TN,
New American Funding – Chattanooga, TN,
- Excellent written and verbal communication skills, with an eye for detail
- Responsible for customer service in the cell phone products.
- Answered inbound calls in support of customer needs
- Provide a reassuring manner step by step instructions to resolve application issues
- Performed queries in multiple databases
- Assisted with the setup of new accounts
- Assisted in the training of new customer service representatives
CUSTOMER SERVICE LEAD, 11/2002 to 02/2006
Renown Health – Reno, NV,
Renown Health – Reno, NV,
- Responsible for customer service in the cable, television, telephone, internet, and home security systems
- Answer customer inquiries, problem solving, and detailed information on new products.
- Responsible for the supervision of a staff of 34 people within the Grande Communications Call Center
- Provided support to CSR team ensuring team met their 95% service level monthly
- Assisted in the training of new customer service representatives.
- Prepared the weekly schedules for CCRS.
- Prepared daily reports and commission reports.
- Assist with new customers in the development of new accounts and the implementation of new systems
- Assisted call center manager with some of his responsibilites
- Assist with the closing of the call center nightly, ensuring at a 90% service level
- Assisted with bilingual calls
- Improving customer service based on client feedback through the development of new policies and procedures.
- Successfully handled all public relation issues
CUSTOMER SERVICE LEAD, 09/2000 to 07/2002
Renown Health – Sparks, NV,
Renown Health – Sparks, NV,
- Responsible for customer service in the cable, television and internet
- Duties included answering customer inquiries, problem solving and providing detailed information on new products
- Provided support to CCR team ensuring team met their 95% service level monthly.
- Assisted in training of new customer service representatives
- Assisted new customers in the development of new accounts and the implementation of new systems
- Responsible for closing the call center nightly, ensuring at a 90% service level
- Assisted with bilingual calls
- Improving customer service based on client feedback through the development of new policies and procedures
Educational Background
High School Diploma: Basics, Expected in 1996
Crockett High School - Austin, TX
Crockett High School - Austin, TX
Skills
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Resume Overview
School Attended
- Crockett High School
Job Titles Held:
- SALES AND MARKETING ASSISTANT
- STUDENT LOAN COUNSELOR
- STUDENT LOAN COUNSELOR
- CSR
- CSR
- CUSTOMER SERVICE LEAD
- CUSTOMER SERVICE LEAD
Degrees
- High School Diploma
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