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SALES AND MARKETING ASSISTANT Resume Example

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SALES AND MARKETING ASSISTANT
Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert

Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication 

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Market Research 

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
SALES AND MARKETING ASSISTANT
February 2013 to January 2014 HOLIDAY INN EXPRESS & SUITES － Austin, Texas
  • Organized weekly sales reports for the sales department to track product success.
  • Trained new employees quarterly.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Managed quality communication, customer support and product representation for each.
STUDENT LOAN COUNSELOR
April 2010 to December 2012 ECMC SOLUTIONS CORPORATION － Austin, Texas
  • Counsel individuals and provide customer service in educational and vocational guidance services
  • Answer inbound calls in support of customer needs
  • Excellent customer service and productive in a high volume, high stress environment
  • Assist universities and trade schools with implementation of default prevention programs
  • Provide communication to student loan borrowers and how to successfully manage their loan repayments
  • Assist with distribution of incoming email and multi-task other inquiries
  • Assist with cohort default challenges and requests by clients
  • Provide assistance with the necessary calculations and documentation for students and clients
  • Provide assistance to schools to strengthen their default strategy and keep their default rates low
STUDENT LOAN COUNSELOR
July 2008 to April 2010 HORIZON EDUCATIONAL RESOURCES － Austin, Texas
  • Answered inbound calls in support of customer needs and making outbound calls.
  • Strong verbal and written communication skills
  • Excellent and productive working skills in high stress environment
  • Assist colleges and trade schools with a full range of default and prevention services
  • Communicating with student loan borrowers to successfully manage their loan repayment and understanding their student loan obligations
  • Implement a plan with assign colleges and managing their default prevention activity and lowering the defaults among their student loan borrowers
  • Assist with distribution of incoming email and other inquiries
  • Prepared daily weekly reports
CSR
November 2007 to July 2008 ETCC － Austin, Texas
  • Answered inbound calls in support of customer needs.
  • Assisted with the setup on new accounts
  • Extremely productive in a high volume, high stress environment
  • Preparation of new toll tag kits
  • Processed tested transponders for accuracy, with inventory and account management cards, Assisted with distribution of incoming mail
CSR
April 2006 to November 2007 AT&T － Austin, Texas
  • Excellent written and verbal communication skills, with an eye for detail
  • Responsible for customer service in the cell phone products.
  • Answered inbound calls in support of customer needs
  • Provide a reassuring manner step by step instructions to resolve application issues
  • Performed queries in multiple databases
  • Assisted with the setup of new accounts
  • Assisted in the training of new customer service representatives
CUSTOMER SERVICE LEAD
December 2002 to March 2006 GRANDE COMMUNICATIONS － Austin, Texas
  • Responsible for customer service in the cable, television, telephone, internet, and home security systems
  • Answer customer inquiries, problem solving, and detailed information on new products.
  • Responsible for the supervision of a staff of 34 people within the Grande Communications Call Center
  • Provided support to CSR team ensuring team met their 95% service level monthly
  • Assisted in the training of new customer service representatives.
  • Prepared the weekly schedules for CCRS.
  • Prepared daily reports and commission reports.
  • Assist with new customers in the development of new accounts and the implementation of new systems
  • Assisted call center manager with some of his responsibilites
  • Assist with the closing of the call center nightly, ensuring at a 90% service level
  • Assisted with bilingual calls
  • Improving customer service based on client feedback through the development of new policies and procedures.
  • Successfully handled all public relation issues
CUSTOMER SERVICE LEAD
October 2000 to August 2002 TIME WARNER CABLE － Austin, Texas
  • Responsible for customer service in the cable, television and internet
  • Duties included answering customer inquiries, problem solving and providing detailed information on new products
  • Provided support to CCR team ensuring team met their 95% service level monthly.
  • Assisted in training of new customer service representatives
  • Assisted new customers in the development of new accounts and the implementation of new systems
  • Responsible for closing the call center nightly, ensuring at a 90% service level
  • Assisted with bilingual calls
  • Improving customer service based on client feedback through the development of new policies and procedures
Educational Background
High School Diploma : Basics, 1996 Crockett High School － Austin, TX, United States
Skills
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Resume Overview

Companies Worked For:

  • HOLIDAY INN EXPRESS & SUITES
  • ECMC SOLUTIONS CORPORATION
  • HORIZON EDUCATIONAL RESOURCES
  • ETCC
  • AT&T
  • GRANDE COMMUNICATIONS
  • TIME WARNER CABLE

School Attended

  • Crockett High School

Job Titles Held:

  • SALES AND MARKETING ASSISTANT
  • STUDENT LOAN COUNSELOR
  • CSR
  • CUSTOMER SERVICE LEAD

Degrees

  • High School Diploma : Basics , 1996

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