Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Market Research

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
SALES AND MARKETING ASSISTANT, 01/2013 to 2014
Legacy Village Of ThomasvilleThomasville, GA,
  • Organized weekly sales reports for the sales department to track product success.
  • Trained new employees quarterly.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Managed quality communication, customer support and product representation for each.
STUDENT LOAN COUNSELOR, 03/2010 to 11/2012
Ecmc GroupMinneapolis, MN,
  • Counsel individuals and provide customer service in educational and vocational guidance services
  • Answer inbound calls in support of customer needs
  • Excellent customer service and productive in a high volume, high stress environment
  • Assist universities and trade schools with implementation of default prevention programs
  • Provide communication to student loan borrowers and how to successfully manage their loan repayments
  • Assist with distribution of incoming email and multi-task other inquiries
  • Assist with cohort default challenges and requests by clients
  • Provide assistance with the necessary calculations and documentation for students and clients
  • Provide assistance to schools to strengthen their default strategy and keep their default rates low
STUDENT LOAN COUNSELOR, 06/2008 to 03/2010
Ecmc GroupNorcross, GA,
  • Answered inbound calls in support of customer needs and making outbound calls.
  • Strong verbal and written communication skills
  • Excellent and productive working skills in high stress environment
  • Assist colleges and trade schools with a full range of default and prevention services
  • Communicating with student loan borrowers to successfully manage their loan repayment and understanding their student loan obligations
  • Implement a plan with assign colleges and managing their default prevention activity and lowering the defaults among their student loan borrowers
  • Assist with distribution of incoming email and other inquiries
  • Prepared daily weekly reports
CSR, 10/2007 to 06/2008
New American FundingBoise, ID,
  • Answered inbound calls in support of customer needs.
  • Assisted with the setup on new accounts
  • Extremely productive in a high volume, high stress environment
  • Preparation of new toll tag kits
  • Processed tested transponders for accuracy, with inventory and account management cards, Assisted with distribution of incoming mail
CSR, 03/2006 to 10/2007
New American FundingChattanooga, TN,
  • Excellent written and verbal communication skills, with an eye for detail
  • Responsible for customer service in the cell phone products.
  • Answered inbound calls in support of customer needs
  • Provide a reassuring manner step by step instructions to resolve application issues
  • Performed queries in multiple databases
  • Assisted with the setup of new accounts
  • Assisted in the training of new customer service representatives
CUSTOMER SERVICE LEAD, 11/2002 to 02/2006
Renown HealthReno, NV,
  • Responsible for customer service in the cable, television, telephone, internet, and home security systems
  • Answer customer inquiries, problem solving, and detailed information on new products.
  • Responsible for the supervision of a staff of 34 people within the Grande Communications Call Center
  • Provided support to CSR team ensuring team met their 95% service level monthly
  • Assisted in the training of new customer service representatives.
  • Prepared the weekly schedules for CCRS.
  • Prepared daily reports and commission reports.
  • Assist with new customers in the development of new accounts and the implementation of new systems
  • Assisted call center manager with some of his responsibilites
  • Assist with the closing of the call center nightly, ensuring at a 90% service level
  • Assisted with bilingual calls
  • Improving customer service based on client feedback through the development of new policies and procedures.
  • Successfully handled all public relation issues
CUSTOMER SERVICE LEAD, 09/2000 to 07/2002
Renown HealthSparks, NV,
  • Responsible for customer service in the cable, television and internet
  • Duties included answering customer inquiries, problem solving and providing detailed information on new products
  • Provided support to CCR team ensuring team met their 95% service level monthly.
  • Assisted in training of new customer service representatives
  • Assisted new customers in the development of new accounts and the implementation of new systems
  • Responsible for closing the call center nightly, ensuring at a 90% service level
  • Assisted with bilingual calls
  • Improving customer service based on client feedback through the development of new policies and procedures
Educational Background
High School Diploma: Basics, Expected in 1996
Crockett High School - Austin, TX
GPA:
Skills

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

74Average

resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended

  • Crockett High School

Job Titles Held:

  • SALES AND MARKETING ASSISTANT
  • STUDENT LOAN COUNSELOR
  • STUDENT LOAN COUNSELOR
  • CSR
  • CSR
  • CUSTOMER SERVICE LEAD
  • CUSTOMER SERVICE LEAD

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: