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Rn Case Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Background

Experienced Registered Nurse/Charge RN licensed in California with strong clinical and people skills with a background in Adult Acute Care and Intensive Care, Telemetry, Geriatric, Behavioral and Surgical Nursing Care, Pediatric Acute and Emergent Care and Home Health Managerial/Supervisory experience.

20 years experience as a Nurse with strong leadership skills, motivated and independent, adapts easily, open to learning and growth.

Skill Highlights
  • Licensed RN in California
  • Computerized charting experienced
  • Acute and rehabilitative care
  • CPR/BLS/ACLS certified
  • Clinical Nurse Leadership-Charge RN
  • Pressure Injury Prevention Committee Member and Unit Skin Champion 2009-present
  • Strong clinical judgmement
  • Patient/family focused
  • Wound assessment, and management
  • Abides by infection control standards
  • Practice management
  • Equipment setup
  • Medication management
  • Emergency response
  • Nsg Care education
  • Safety and compliance
  • Quality assurance re: Pressure Injuries/wounds like conducting audits, education and training
  • Team management
  • Collaboration
  • Clinical management
  • Schedule coordination
  • Culturally-sensitive care
  • Patient care planning
  • Emotional awareness
  • SBAR communication
  • Patient Satisfaction and Process Improvement
  • Culturally sensitive
  • Nursing Plan Development and Modification
  • Family and patient support
  • Medication and IV administration
  • Disease management programs
  • Bi-lingual in English and Tagalog
  • Patient education and counseling
  • Staff Development and Precepting
  • Palliative and Pain Management
  • Coordinating referrals
  • Respiratory Unit RN (providing Nursing care/tests for COVID-19 patients - confirmed/PUI)
  • Immunization/Vaccination competent
  • Vascular Access care compent
Accomplishments

Recipient of 2021 Team Daisy Award

Professional Experience
Clinical RN II, 03/2005 to Current
Spartanburg Regional Medical Center Gaffney, SC,

Provided nursing diagnosis and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia etc.....Educated patients about their treatments.Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.Instructed patients and family members on proper discharge care.Monitored patients with acute conditions.Maintained patient privacy and confidential patient information.Tested patients' blood glucose levels.Utilized strong assessment skills to determine necessary patient care.

Also assumes clinical leadership as Charge RN.

  • Collaborated with physicians and staff in other disciplines.
  • Followed up on diagnostic tests to verify completion and obtain results for treatment planning.
  • Directed assistive personnel to maintain safe, efficient and effective care.
  • Developed and implemented effective care plans.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Maintained reports to provide oncoming shift with full patient status.
  • Communicated patient progress and issues with families, physicians and other agencies.
  • Evaluated patients to develop and update treatment plans while anticipating day-to-day needs.
  • Offered patients and families compassionate emotional support during healthcare challenges.
  • Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Prioritized nursing tasks and assignments and accurately reported patient status.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
Director of Nursing, 01/2021 to 04/2022
Fairview Health Services Minneapolis, MN,
  • Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Managed operations in accordance with budget requirements.
  • Initiated training and education programs for supporting healthcare staff.
  • Participated in Monthly meetings with department heads to discuss census information, admissions and discharges for residents.
  • Collaborated with Quality Team to develop outcomes statistics.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Worked closely with Kaiser Home Health managers/supervisors to maintain day-to-day operations.
  • Assessed competency of clinical staff to promote quality, continuity and safety.
  • Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.
  • Review of policy/procedures
  • Participated in preparation of Agency for TJC survey
  • Led and motivated [Number] employees through supervision, training and coaching on duties and daily operational activities.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
Home Health Clinical Manager, 09/2019 to 12/2020
Aveanna Healthcare Sacramento, CA,
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated 35 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Managed operations in accordance with budget requirements.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Participated in Monthly meetings with department heads to discuss census information, admissions and discharges for residents.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Collaborated with Quality Team to develop outcomes statistics.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive Personal and Professional changes.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
RN Case Manager, 07/2017 to 04/2018
Orange Regional Medical Center Middletown, NY,
  • Collaborated with physicians on patient medications, medical needs and performance.
  • Developed patient care plans, including overall patient health assessments and evaluations.
  • Assessed and reviewed patients for discharge and planning, including integrating services for patients requiring home care, home infusion and durable medical equipment (DME).
  • Updated and maintained discharge plan of care with physician, members of healthcare team, patients, and families.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
CN II Cardio-Thoracic ICU, 02/2001 to 05/2003
Onward Healthcare Bowling Green, KY,
  • Supported patients through recovery from procedures such as bypass, angioplasty and pacemaker surgery.
  • Explained patient conditions, procedures and treatment protocols to patients and families.
  • Monitored patients' vital signs using electrocardiograms in telemetry labs.
  • Delivered nursing care to critically ill cardiac patients in post-operative recovery units.
  • Encouraged patients to implement lifestyle changes to prevent worsening of heart disease.
  • Identified abnormal and critical respiratory patterns through direct pulmonary assessments.
  • Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices.
  • Evaluated patient vital signs and laboratory data to assess needs and provide emergency interventions.
  • Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output.
  • Kept track of patients' changing pain levels and proactively worked to minimize excess pain or discomfort.
  • Checked on patients regularly to track progress with treatments, changes in symptoms and need for emergency interventions.
  • Partnered with cardiologists to diagnose cause of arrhythmias and offer interventional treatments.
  • Occasional floated to HDU (High Dependency Unit) providing post intensive care and transitional care to cardio-thoracic patients prior to moving to the Cardiac-thoracic floor.
Staff Nurse Medical Surgical ICU RN, 01/2000 to 01/2001
Hca Coconut Creek, FL,
  • Directed care for patients in ICU, including implementation of treatment plan, monitoring vitals and administering medications.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Delegated and supervised work of other nursing team members and support staff.
  • Evaluated intensive care patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Monitored efficacy of nursing interventions and revised care plans based upon patient response.
  • Educated patients on treatment plans, medications and aftercare procedures.
  • Liaised between patients, families and care staff in all aspects of care delivery.
  • Explained care, physician-ordered tests and medications with patients and family members or caregivers.
  • Performed triage and prioritized patient care needs to serve up to 7 patients per shift.
  • Evaluated patient vital signs and laboratory data to assess needs and provide emergency interventions.
  • Identified abnormal and critical respiratory patterns through direct pulmonary assessments.
  • Checked on patients regularly to track progress with treatments, changes in symptoms and need for emergency interventions.
  • Administered medications by diverse means and tracked responses.
  • Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices.
  • Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output.
  • Kept track of patients' changing pain levels and proactively worked to minimize excess pain or discomfort.
  • Provided multi-system care to critically-ill cardio-thoracic and medical patients.
Staff Nurse/Charge Nurse, 01/1999 to 12/1999
Mandaluyong Medical Center City, STATE,
  • Facilitated patient admission, transfer and discharge processes.
  • Educated patients on disease prevention and health maintenance.
  • Precepted new staff nurses to provide education on hospital policies and procedures, patient care skills, medical procedures and techniques and patient assessments and interventions.
  • Created and implemented care plans after reviewing patients' imaging and test results, working closely with other members of interdisciplinary team.
  • Collaborated with physicians and nursing staff to deliver quality care.
  • Assessed and assisted cardiac patients with diverse range and comorbid chronic diagnoses, including chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes and sepsis.
  • Built and maintained strong working relationships between nursing department and other disciplines.
  • Coordinated and performed patient admissions, transfers and discharges.
  • Oversaw medication administration, monitored distribution and documented responses.
  • Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
  • Monitored implementation of care plans for entire unit.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
  • Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
  • Administered injections, medications and wound care according to needs.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Maintained comprehensive patient care plans and monitored staffs' implementation of physician's orders.
  • Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Supported physicians and consultants with tests and procedures.
  • Organized and delegated tasks during rapid response and high-pressure code situations.
  • Assessed unit patients continuously from admission to discharge.
  • Performed IV infusions, intramuscular injections, peritoneal dialysis, IV pushes and oral subcutaneous.
  • Assessed and monitored patients to document and interpret vitals and telemetry equipment readings.
  • Implemented interventions and strategies to manage chest tubes, nasogastric tubes and G-tubes.
  • Coordinated, tasked and supervised nurses and ancillary staff based on staffing requirements.
  • Prioritized care and assessed needs through skilled triaging of incoming phone calls from ER and inpatient units.
  • Managed central lines, catheters and vascular access devices.
  • Conducted telemetry monitoring on patients, recording cardiac rhythm data.
Pediatric Emergency Room Nurse, 08/1998 to 01/1999
Mandaluyong City Medical Center City, STATE,
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
Pediatric Nurse, 01/1998 to 08/1998
Power Page City, STATE,

Volunteer Nurse assigned at the Pediatric Ward x 3 months then assigned to Pediatric Emergency Room

  • Administered medications and therapies as prescribed by physicians.
  • Performed basic physical assessments of newborns and infants.
  • Educated patients, caregivers and families on diagnoses, disease management, wound management and equipment management.
  • Completed initial and comprehensive ongoing patient and family assessments to determine healthcare needs.
  • Counseled patients and families to provide psychological, emotional and spiritual support.
  • Devised and modified individualized plans of care and communicated patient needs to supporting healthcare teams, including social workers and case managers.
  • Defined care goals based on nursing diagnoses and incorporated therapeutic, preventive and rehabilitative nursing actions.
  • Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
  • Treated pediatric patients with minor illnesses, acute and chronic health problems and growth and development concerns.
  • Utilized well-honed communication skills to deliver information to pediatric patients and family members regarding treatment, care and medical options.
  • Documented health findings and information in patients' charts.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Instructed patients, caregivers and families on diagnoses, treatment options and self-management to maintain continuity of care.
  • Conducted patient assessments by taking vital signs and interviewing about symptoms.
  • Contacted patients with lab results and relayed physician directions or scheduled appointments to resolve.
  • Facilitated medication management, including educating family members and monitoring for side effects.
  • Reviewed immunization records and administered necessary immunizations.
  • Worked closely with physicians and charge nurses to manage and update patient care plans.
  • Initiated emergency resuscitative measures according to resuscitation and pediatric advanced life support protocols and directives.
Pediatric Clinic Nurse, 01/1997 to 12/1997
Company Name City, State,
  • Treated pediatric patients with minor illnesses, acute and chronic health problems and growth and development concerns.
  • Utilized well-honed communication skills to deliver information to pediatric patients and family members regarding treatment, care and medical options.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Administered medications and therapies as prescribed by physicians.
  • Performed basic physical assessments of newborns and infants.
  • Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
  • Assisted patients' parents or guardians by answering questions during appointments and by returning phone calls.
  • Conducted patient assessments by taking vital signs and interviewing about symptoms.
  • Scheduled check-up and sick visit appointments for patients.
  • Reviewed immunization records and administered necessary immunizations.
  • Greeted patient and caregivers to welcome and guide to exam room.
Script Encoder, 01/1996 to 12/1996
Company Name City, State,
  • Entered dictated medical and personal data according to documentation guidelines and industry standards.
  • Maintained and organized employer database and client files to properly arrange data.
  • Cross-referenced entered data with original documentation to identify errors.
  • Followed and carefully adhered to guidelines and encoding schedules to meet all deadlines.
Education and Training
Bachelor of Science: Nursing, Expected in 1995
to
Centro Escolar University - Manila,
GPA:
Certifications

BLS - Basic Life Support

AHA Healthcare Provider CPR Certification

CPI Nonviolent Crisis Intervention Certificate 6/29/2021-6/29/2023

ACLS Certificate 2021-2023

Geriatric Resource RN (GRN) on-path

Affiliation
  • California Nurses Association Member
  • ANA Member
  • UCSF Med Ctr Pressure Ulcer Prevention Committee Member and Unit Champion
  • On-path Geriatric Resource RN (GRN)

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Resume Overview

School Attended
  • Centro Escolar University
Job Titles Held:
  • Clinical RN II
  • Director of Nursing
  • Home Health Clinical Manager
  • RN Case Manager
  • CN II Cardio-Thoracic ICU
  • Staff Nurse Medical Surgical ICU RN
  • Staff Nurse/Charge Nurse
  • Pediatric Emergency Room Nurse
  • Pediatric Nurse
  • Pediatric Clinic Nurse
  • Script Encoder
Degrees
  • Bachelor of Science