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RN Case Manager Resume Example

Resume Score: 80%

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RN CASE MANAGER
Professional Summary

Accomplished Registered Nurse Case Manager with five+ years of experience dedicated to quality care of diverse patients with advanced background in a hospice setting. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs. I am interested in continuing my role as a case manager but prefer to pursue a leadership/supervisory position in the healthcare field.

Skills
  • Hospice Care
  • Pain Management
  • Dementia and Alzheimer's knowledge
  • Disease Management
  • Organization and Time management
  • Leadership
  • Mentor/Preceptor
  • Speak fluent Russian
Work History
RN Case Manager , 09/2015 to Current
Advent Health System - Hospice – Altamonte Springs, FL
  • Provide compassionate care to hospice patients and caregivers in their place of residence in designated geographic territories.
  • Assume primary responsibility for providing comprehensive nursing care, guidance and supervision to the patient and family and take into consideration the environment, financial, psychosocial and spiritual needs.
  • Maintain compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Meet emotional, mental and physical needs of both patients and loved ones.
  • Initial assessments of patients and family to implement nursing care in accordance with the team's plan of care and written agency policies.
  • Perform evaluations on a consistent basis to address changes in patient needs, conditions and medications, altering care plans when required in order to provide optimal comfort care.
  • Communicate/Collaborate with interdisciplinary professionals, including physicians, social workers, chaplains and volunteer coordinators to manage end of life care and provide holistic support via orally and in writing.
  • Execute assigned duties per physician orders.
  • Update patient charts using Homecare Homebase to accurately and timely document relevant information for practitioners to access and support treatments.
  • Advocate for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Train new nurses on end of life care, proper approach, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Educate patients and loved ones about different treatment options to manage pain, check vitals, comfort medication administration and outside care approaches, reducing burden on hospital resources.
  • Support hospice healthcare providers with training, guidance, mentoring and resources required to achieve objectives.
  • Supervise care provided by LPNs and HHAs.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Registered Nurse - Multisystem/Hepatology PCU, 07/2013 to 09/2015
Advent Health System – Orlando, FL
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations, safe medication use, disease management and discharging support to provide comprehensive care.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Minimized hospital stays with recovery-centered approaches, reducing in-patient stay length.
  • Provided direct care to high-acuity patients needing complex care including but not limited to trach care, alcohol withdrawal, extensive wound care, blood transfusions, and receiving patients from Emergency department, Med/Murge and ICU, stabilized patients and determined next course of action.
  • Provided clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Communicated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Changed out tracheostomies, catheters and central line dressings regularly to prevent infection or other problems.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Maintained quality care and comfort for patients with heart and liver failure, pulmonary hypertension, and other conditions.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Registered Nurse - Per Diem, 04/2013 to 05/2014
Citrus Surgical Center – Orlando, FL
  • Prepared patients pre and post operative for colonoscopy and endoscopy procedures.
  • Evaluated patient pain, nausea, difficulty breathing and fear and agitation in recovery room and employed various nursing interventions to manage vulnerabilities.
  • Monitored vital signs and levels of consciousness to verify sedation wore off properly and patient regained consciousness.
  • Evaluated patients to detect contraindications before anesthesia or scheduled surgery.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Office Manager, 01/2001 to 10/2011
DeBevoise & Poulton, P.A. – Winter Park, FL
  • Managed complex schedules for attornyes with court dates and client meetings.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and collaborated with accountant who administered salaries for staff.
  • Performed billing, collection and reporting functions for office generating over a million dollars annually.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Worked with other law offices, state and federal offices to obtain evidence and legal documentation pertaining to cases.
  • Supervised and guided new employees which improved understanding of job responsibilities.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Interacted with clients professionally by phone, email or in-person to provide case progress.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning managing partners.
  • Interceded between legal assistants, paralegals and attorneys during arguments and diffused tense situations.
  • Conferred with clients and other involved parties to gather and track case information, including but not limited to Sheriff personnel, physicians, expert witnesses, judges and health care providers.
  • Contacted witnesses to testify under oath at court hearings.
  • Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
  • Shouldered administrative duties for legal staff such as scheduling, filing, responding to inquiries and answering phones.
Education
Associate of Science: Nursing, 12/2012
Herzing University - Winter Park, FL
Bachelor of Science: Nursing, 09/2016
Chamberlain University / On-line - Downers Grove, IL
No Degree: Family Practice Nurse PractitionerChamberlain University - Downers Grove, IL
  • Professional development completed in Family Practice Nurse Practitioner [7/2018-10/2020] unable to complete degree due to Covid On-Site restrictions
Master of Science: Nursing Executive Leadership, Expected in 12/2021
Chamberlain University / On-line - Downers Grove, IL
Affiliations
  • Board member of Shared Governance at Advent Health Hospice
  • Preceptor for on-coming staff at Advent Health Hospice
Hospice & Palliative Nurses Association

Preparing for the Certified Hospice and Palliative Care Examination in March, 2021.

Additional Information

State of Florida License No.: RN 9355290

State of Pennsylvania License No.: will apply pending job offer

American Heart Association

  • Basic Life Savings for Health Care Providers (BLS/CPR), 03/2012 to 09/2022
  • Advanced Cardiac Life Support (ACLS), 02/2013 to 02/2019

Cross trained at Advent Health Hospice:

  • RN Flex Staff Afterhours
  • Triage Patient Services Line
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Resume Overview

Companies Worked For:

  • Advent Health System - Hospice
  • Advent Health System
  • Citrus Surgical Center
  • DeBevoise & Poulton, P.A.

School Attended

  • Herzing University
  • Chamberlain University / On-line
  • Chamberlain University

Job Titles Held:

  • RN Case Manager
  • Registered Nurse - Multisystem/Hepatology PCU
  • Registered Nurse - Per Diem
  • Office Manager

Degrees

  • Associate of Science : Nursing , 12/2012
    Bachelor of Science : Nursing , 09/2016
    No Degree : Family Practice Nurse Practitioner
    Master of Science : Nursing Executive Leadership , Expected in 12/2021

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