Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Skills
Feedback Acceptance
Honest and Dependable
Cash Handling
Honest and Ethical
Complaint Resolution
Cash Register Operations
Reliable and Responsible
Policies and Procedures
Fitting Room Oversight
Customer Transactions
Product Location
Shipment Procedures
Detail-Oriented
Cleaning and Sanitizing
Inventory Stocking
Pricing and Markdowns
Cooperative Attitude
Payment Processing
Problem Solving
Product Scanning
Goal Setting and Achievement
Adaptable and Flexible
Team Collaboration
Service Minded
Point of Sale Software
Reporting and Documentation
Experience
01/2022 to Current
Returned Merchandise ProcessorBerry Global Group Inc. – Remote, OR,
Defused escalated situations to retain customer satisfaction and loyalty.
Cleaned and disposed of boxes and packing material to maintain general housekeeping.
Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Examined merchandise to determine problems and evaluate for possible solutions or repair.
Leveraged computer, RF and powered equipment to put away and pull orders.
Rotated through various departments to meet demands of business.
Reported discrepancies or product damages to maintain accuracy and efficiency goals.
Exercised safety precautions to prevent injury or damage to products and equipment.
Managed Hard and soft line product returns professionally and quickly to maintain customer satisfaction.
03/2020 to 01/2022
Package HandlerLevi Strauss & Co. – Freeport, ME,
Assisted in loading delivery trucks with prepared packages.
Loaded completed orders on pallets according to delivery numbers.
Braced, padded, and supported items in packages to prevent shifting and damages.
Logged packaging activities and filed reports in company databases.
Assisted Leadership team with Shipment receiving/ processing duties to maintain organizational efficiency.
Reported to Operations Manager, providing updates on anticipated task completion times to maintain timeline accountability.
12/2018 to 05/2019
Retail Sales AssociateRoss Dress For Less – City, STATE,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Calculated pricing, applied discounts and collected payments to process transactions.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Answered questions about current promotions and resolved issues according to store policies.
Adhered to company initiatives and achieved established goals.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Responded to customer questions about products and services.
Managed cash register operations using POS system and processed sales and returns.
Greeted customers upon entrance and handled cash and credit transactions.
Assisted in ringing up sales at registers and bagging merchandise.
Helped customers select products best fitting personal needs.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Engaged shoppers, providing assistance and information on merchandise and product features.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Improved customer service feedback scores through outstanding service.
08/2018 to 12/2018
Cashier SpecialistTarget – City, STATE,
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Processed payments for customers quickly and accurately to exceed productivity standards.
Helped with purchases, locating items and signing up for rewards programs.
Verified customer age requirement for alcohol or tobacco purchases.
Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Recommended complementary and discounted items to customers to increase sales.
Education and Training
Expected in 05/2019 to to
High School Diploma: Legacy High School - North Las Vegas, NV GPA:
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