retail service associate resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Personable sales and operations expert with over 4 years of retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns.
Skills
Bilingual. (Spanish, German, English)
Microsoft Office
Speaking
Active Listening
Negotiation
Critical Thinking
Coordination
Time Management
Active Learning
Instructing
Complex Problem-Solving
Operation Monitoring
Education and Training
Grizzly Challenge Charter HighSan JessicaObispo, CA, Expected in 12/2013 ā āHigh School Diploma: - GPA:
4.0 GPA
Fresno City CollegeFresno, CA, Expected in ā āAssociate of Science:Information Technology - GPA:
Experience
Comcast - Retail Service Associate Inkster, MI, 07/2019 - 11/2020
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Answered questions about current promotions and resolved issues according to store policies.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Maintained current store, product and promotional knowledge to drive consistent sales.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Managed cash register operations using POS system, including processing sales and returns.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Engaged shoppers, providing assistance and information on merchandise and product features.
Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
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