LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable sales and operations expert with over 4 years of retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns.

Skills
  • Bilingual. (Spanish, German, English)
  • Microsoft Office
  • Speaking
  • Active Listening
  • Negotiation
  • Critical Thinking
  • Coordination
  • Time Management
  • Active Learning
  • Instructing
  • Complex Problem-Solving
  • Operation Monitoring
Experience
Retail Service Associate, 07/2019 to 11/2020
ComcastInkster, MI,
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
Retail Sales Consultant, 01/2018 to 07/2019
Southern Glazer's Wine And Spirits, LlcLynnwood, WA,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Managed deposits, financial transactions and business inventory.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assessed conflicts and identified solutions for clients promptly.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Helped customers by answering questions and locating merchandise.
Customer Service Representative, 08/2017 to 12/2017
J.F. SheaBellevue, WA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
Retail Sales Associate, 02/2015 to 03/2017
Accor HotelsBerkeley, CA,
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Adhered to all company initiatives and achieved established goals for each.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Initiated friendly conversation with each customer to determine level of assistance required.
Education and Training
High School Diploma: , Expected in 12/2013
Grizzly Challenge Charter High - San JessicaObispo, CA,
GPA:
  • 4.0 GPA
Associate of Science: Information Technology, Expected in
Fresno City College - Fresno, CA,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Grizzly Challenge Charter High
  • Fresno City College

Job Titles Held:

  • Retail Service Associate
  • Retail Sales Consultant
  • Customer Service Representative
  • Retail Sales Associate

Degrees

  • High School Diploma
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: