, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Personable sales and operations expert with over 4 years of retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns.
Skills
Bilingual. (Spanish, German, English)
Microsoft Office
Speaking
Active Listening
Negotiation
Critical Thinking
Coordination
Time Management
Active Learning
Instructing
Complex Problem-Solving
Operation Monitoring
Experience
Retail Service Associate, 07/2019 to 11/2020 Comcast – Inkster, MI,
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Answered questions about current promotions and resolved issues according to store policies.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Maintained current store, product and promotional knowledge to drive consistent sales.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Managed cash register operations using POS system, including processing sales and returns.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Engaged shoppers, providing assistance and information on merchandise and product features.
Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
Retail Sales Consultant, 01/2018 to 07/2019 Southern Glazer's Wine And Spirits, Llc – Lynnwood, WA,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Maintained current store, product and promotional knowledge to drive consistent sales.
Managed deposits, financial transactions and business inventory.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Assessed conflicts and identified solutions for clients promptly.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Helped customers by answering questions and locating merchandise.
Customer Service Representative, 08/2017 to 12/2017 J.F. Shea – Bellevue, WA,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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