- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Personable sales and operations expert with over 4 years of retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns.
- Bilingual. (Spanish, German, English)
- Microsoft Office
- Speaking
- Active Listening
- Negotiation
- Critical Thinking
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- Coordination
- Time Management
- Active Learning
- Instructing
- Complex Problem-Solving
- Operation Monitoring
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Retail Service Associate, 07/2019 to 11/2020
Comcast – Inkster, MI,
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system, including processing sales and returns.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
Retail Sales Consultant, 01/2018 to 07/2019
Southern Glazer's Wine And Spirits, Llc – Lynnwood, WA,
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Managed deposits, financial transactions and business inventory.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assessed conflicts and identified solutions for clients promptly.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Helped customers by answering questions and locating merchandise.
Customer Service Representative, 08/2017 to 12/2017
J.F. Shea – Bellevue, WA,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
Retail Sales Associate, 02/2015 to 03/2017
Accor Hotels – Berkeley, CA,
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Adhered to all company initiatives and achieved established goals for each.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Managed cash register operations using POS system, including processing sales and returns.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Initiated friendly conversation with each customer to determine level of assistance required.
High School Diploma: , Expected in 12/2013
Grizzly Challenge Charter High - San JessicaObispo, CA,
GPA:
Associate of Science: Information Technology, Expected in
Fresno City College - Fresno, CA,
GPA:
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