Retail Sales Leader Resume Example T Mobile USA

RETAIL SALES LEADER

Professional Summary

Skills

Accomplished manager Types 60+ WPM Goal-oriented Attention to detail Positive and upbeat Articulate and well-spoken Strong interpersonal skills Customer service-oriented Microsoft Office efficient Works well under pressure Quick learner Proficient in cash management Efficient multi-tasker

Work History

04/2011 to Current

Retail Sales LeaderT-Mobile USA – Memphis, TN

Currently given role of acting store manager while store is in a management transition.
Responsible for selling wireless phones and service to new and existing customers.
Answered customers' questions regarding products, billing questions, and troubleshooting network and phone issues.
Train and served as a peer coach for new sales associates.
Coach and develop employees using on the spot coaching and lead by example approach.
Motivate and encourage sales representatives to meet and exceed daily, weekly, and monthly goals Stock and replenish merchandise according to store merchandising layouts.
Handle all customer relations issues in a gracious manner and in accordance with company policies.
Assign employees to specific duties to best meet the needs of the store.
Generated repeat business through exceptional customer service.
Maintain accurate inventory of merchandise Order Supplies Prepare schedules within specified budget Was given role of acting store manager as a part time sales associate for a 2 month period until transitioning into new role in new location.
While in that role led the store to achieve increased sales revenues and handled all management duties while still meeting and exceeding own goals.

02/2009 to 02/2011

Office Manager/Licensed AgentAllstate Insurance Company – Memphis, TN

Identified and solicited sales prospects in agency databases.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Finalized sales and collected necessary deposits.
Collected all premiums on or before effective date of coverage.
Calculated quotes and educated potential clients on insurance options.
Met and exceeded daily, weekly, and monthly sales goals.
Oversaw daily office operations including: answering phones, taking premium payments, preparing daily deposits, filing, ordering supplies.

02/2008 to 12/2008

Administrative AssistantAddison and Associates – Bartlett, TN

Organized forms, made photocopies, filed records and prepared correspondence and reports.
Processing group insurance enrollments.
Adding new employees to group insurance policies.
Scanned documentation and entered into the database.
Answered and managed incoming and outgoing calls while recording accurate messages.
Screened all visitors and directed them to the correct employee or office.

01/2007 to 12/2007

Relay OperatorVerizon Business – Memphis, TN

Assisting people who are deaf, hard of hearing, or speech disabled communicate via the telephone by using text telephones and relay service.
Required to accurately type a minimum of 60 words per minute.

08/2006 to 08/2010

Licensed Real Estate AgentKeller Williams Realty – Memphis, TN

Represented buyers and sellers of developed and undeveloped properties.
Advertised client properties on websites, through social media and in real estate guides.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Generated listings for sales and rental properties through cold calls and referrals.
Coordinated appointments to show marketed properties.
Accompanied buyers and sellers to their home inspections and appraisals.
Continually stayed up-to-date on mortgage rates and related real estate news.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Presented purchase offers to sellers for consideration.
Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
Maintained connections with clients to encourage repeat business and referrals.
Guided clients from beginning to end of the home buying process in choosing the right property.

10/1999 to 05/2006

Retail Sales ManagerCingular Wireless – Memphis, TN

Supervised a sales force of 10+ sales associates.
Trained all incoming sales team members.
Promptly resolved all customer requests, questions and complaints.
Greeted customers in a timely fashion while quickly determining their needs.
Built relationships with customers to increase likelihood of repeat business.
Met and exceeded daily, weekly, and monthly sales goals.
Set weekly goals for inside sales representatives.
Was promoted from Assistant Manager to Manager within 3 months Managed largest volume location within 8 months of becoming Manager.
Responsible for coaching and developing employees Prepared schedules within budget.
Merchandising Accounts receivable and Accounts Payable Maintained accurate inventory management Responsible for selling wireless phones and services to new and existing customers.
Handled customer service issues such as; billing inquiries, troubleshooting phone and network related problems.
Cash handling responsibilities included; taking bill payments, and making the daily deposit.
Administrative tasks included running credit, completing contracts, filing of contracts and inventory receipt.

Skills

Accounts Payable, Accounts receivable, Administrative, advertising, approach, Articulate, agency, Assistant Manager, Attention to detail, billing, budget, Cash handling, cash management, Coach, coaching, cold calling, Strong interpersonal skills, contracts, credit, client, clients, customer relations, Customer service, databases, database, documentation, fashion, filing, forms, inside sales, insurance, inventory management, inventory, Merchandising, Microsoft Office, office, Works, network, policies, Quick learner, Real Estate, real estate, recording, selling, sales, speech, store manager, store merchandising, telephone, answering phones, telephones, phones, phone, troubleshooting, type, websites

Education

1993

High School Diploma:
Overton High School - Memphis, TN

2006

Real Estate Licensing Course:
Success Real Estate School - Memphis, TN

Shelby State Community College - Memphis, TN

Resume Overview

Companies Worked For:

T-Mobile USA
Allstate Insurance Company
Addison and Associates
Verizon Business
Keller Williams Realty
Cingular Wireless

School Attended

Overton High School
Success Real Estate School
Shelby State Community College

Job Titles Held:

Retail Sales Leader
Office Manager/Licensed Agent
Administrative Assistant
Relay Operator
Licensed Real Estate Agent
Retail Sales Manager

Degrees

High School Diploma :
Real Estate Licensing Course :

Retail Sales Leader Resume Example

Resume Score: 90%

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