A key customer service and sales representative with proven experience in driving growth and maintaining client relationships. Distinguished for proven leadership, client communication skills, and excellent conflict resolution abilities. Demonstrates management skills that enhance sales with a proven ability to obtain sales objectives.
Improve Customer Relations
Enhance Sales Objectives
Sustain Key Relationships
Translate Consumer Insights
A top sales clerk who increased sales through excellent customer service. Assisted customers in the selection of products to best fit their personal needs, focusing on sales objectives. Worked closely with management improving and implementing visually appealing and effective store wide presentation.
Provided personal customer service assisting hundreds of bus passengers daily with travel arrangements, ticket purchases and general information, either in person or by phone, at one of the busiest Greyhound hubs in the mountain west region. Responded politely to address concerns regarding ticketing and baggage handling to provide win-win solutions. Ensured customer compliance in regards to size limitation guidelines for carry-on baggage.
Administered advanced levels of computer technical support in a fast paced inbound call center assisting customers to identify and correct technical issues. Provided solutions and troubleshooting through phone and email correspondence. Educated clients with exceptional knowledge of computer hardware, software and diagnostic procedures. Diagnosed, installed, configured, and repaired computer systems and software.
A dynamic and driven employee who sought out the retention and security of client objectives. Efficiently and accurately completed sales and service transactions at the end of transactions. Handled customer issues that arose from the sales floor focusing on solutions that provided customer satisfaction.
Coordinated operations between U.S. Navy Logistics Teams, U.S. Postal Service and U.S. Marine Liaisons accomplishing optimal operations of a Post Office branch. Fulfilled mission-critical commitments to military personnel, with diligence.
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