Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary



  • Merchandising and Display
  • Exceeding Customer Expectations
  • Brand Promotion
  • Safety and Cleanliness Standards
  • Adaptable and Flexible
  • Meeting Sales Goals
  • Inventory Management
  • Building Customer Relationships and Loyalty
  • Security Practices
  • Attention to Detail
  • Item Ticketing and Pricing
  • Merchandise Receiving and Handling
  • Loss Prevention
  • Product Knowledge
Work History
Retail Sales Assistant, 07/2021 to 09/2021
Central BancompanyOzark, MO,
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
Court Appointed Special Advocate, 02/2000 to 09/2021
MeritrustLawrence, KS,
  • Testified in court and provided voice for severely abused and neglected children.
  • Provided assessments and made recommendations to court.
  • Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
  • Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
  • Observed strict security measures to keep all case information confidential.
  • Researched each client's case to become familiarized with his or her background by carefully reviewing available documents.
  • Conducted interviews with parents, foster parents, school officials and other individuals to better understand client's needs.
  • Assessed clients for abuse and neglect and reported findings to court.
  • Validated and substantiated admissibility of evidence, perpetuating integrity during court hearings.
  • Reached out to individuals eligible for services to solicit applications and offer assistance.
  • Assisted interested parties in navigating admissions procedures and dealing with eligibility issues.
  • Conducted pre-screening activities to help determine eligibility for [Type].
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Managed required paperwork to help individuals sign up for [Type] services.
  • Maintained positive relationships with service providers and [Job title]s relevant to [Type] program operations.
  • Completed physical and digital reporting on [Type] activities.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Retail Manager, 03/2002 to 07/2005
Casey General StoreCity, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Issued receipts and processed refunds, credits or exchanges.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Developed product processing system to expedite merchandising by average of [Number] days.
  • Recruited, hired and trained [Number] associates to develop productive team with excellent product knowledge.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Created visual store strategy based on market trends.
  • Represented company at national and regional trade shows.
  • Propelled market share to surge ahead of competitors and earn #[Number] ranking.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Trained and developed new employees for ease of transition into team.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Launched [Type] seasonal sales campaigns, leading team to re-stock and decorate in under [Number] hours.
  • Reviewed reports of cash and operations to effectively control store inventory.
  • Answered questions about store policies and addressed customer concerns.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Managed controllable P&L line items to improve margins.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained customer satisfaction with quick and professional handling of product returns.
Associate of Science: Accounting And Finance, Expected in 05/2010
Rend Lake College - Ina, IL
High School Diploma: , Expected in 05/1978

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School Attended

  • Rend Lake College

Job Titles Held:

  • Retail Sales Assistant
  • Court Appointed Special Advocate
  • Retail Manager


  • Associate of Science
  • High School Diploma

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