LiveCareer-Resume

retail sales assistant resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Personable professional consistently praised by management for exceeding annual sales. Available 25-40 hours per week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products. Composed and articulate individual with expert-level product knowledge. Detail-oriented with 7 years in retail and related positions. Recognized for ability to communicate with customers per shift and providing exceptional customer service. Successful at increasing sales through upselling techniques and implementing additional processes to drive profitability.

Skills
  • Merchandising proficiency
  • Processing payments
  • Cash register operation
  • Opening and closing procedures
  • Stock management
  • Accurate money handling
  • Money handling
  • Retail merchandising expertise
  • Documentation and recordkeeping
  • Retail sales
  • Inventory management
  • Teamwork
  • Sales expertise
  • Customer assistance
  • POS system operation
  • Fluent in Tagalog
  • Independent judgement
  • Interpersonal and written communication
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Used car market expertise
  • Automotive knowledge
Education and Training
Los Angeles City College Los Angeles, CA Expected in : Business Administration - GPA :
Actorsave Burbank, CA, Expected in : Acting - GPA :
Experience
Baby Bunting Group Limited - Retail Sales Assistant
Osborne Park, WA, 04/2017 - Current
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Worked with off-site locations to find desired items for customers.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Assisted customers by checking device system to find merchandise at other locations, arranging for shipments and delivery.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Increased customer service feedback scores by delivering outstanding service daily.
  • Stocked, replenished and organized inventory, completing tasks faster than average associates.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Promoted customer satisfaction by Demonstrating Devices.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Recruited, and trained many associates in 3 to develop team into productive members with excellent product knowledge
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Numerous satisfied customers admire my work ethic on Yelp
Comcast Corporation - Mobile Sales Consultant
Aberdeen, WA, 06/2014 - 07/2017
  • Welcomed prospective customers and current clients and ascertained product needs.
  • Diagnosed issues with cell phone performance, technical operations and specific applications.
  • Educated customers about policies, contracts and payment amounts.
  • Established and updated accounts for business and personal use.
  • Provided customers with information about the advantages, disadvantages and differences between competitors.
  • Evaluated customer means and desires to help select optimal mobile products and services.
  • Assisted customers both in person and by phone, answering questions about different products.
  • Set up and activated devices to work on Verizon, AT&T, and Sprint.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
Acosta, Inc. - Sales Representative
Jupiter, FL, 02/2013 - 07/2014
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Worked with my team and managers to assess, update and optimize delivery dates for customers.
  • Increased number of return customers through effective problem solving and conflict resolution.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Actualized strategies to continuously improve customer service, company or brand visibility provided.
  • Provided customers with information about the advantages, disadvantages and differences between other competitors.
  • Assisted customers both in person and by phone, answering questions about different products.
  • Listened to customer needs, chose the appropriate products and spent time explaining each item's functions and features.

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Resume Overview

School Attended

  • Los Angeles City College
  • Actorsave

Job Titles Held:

  • Retail Sales Assistant
  • Mobile Sales Consultant
  • Sales Representative

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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