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Retail Sales and Management Resume Example

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RETAIL SALES AND MANAGEMENT
Professional Summary
Capable of rapidly learning new assignments involving decision making. Organized and work cross-functionally with others. Prioritize responsibilities, able to work quickly and accurate. Work well with diverse age groups and cultures. Competent in computer programs, Microsoft 7 & 8, XP, Office Works, Vista, PowerPoint and Quick Books. Endless horizons in office management. Excellent customer service relations and Marketing solutions.
Skills
  • 60 WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Database management
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Pleasant demeanor
  • Appointment setting
  • Team building
  • Compensation and benefits
  • Accounting familiarity
  • Payroll
  • Invoice processing
  • Advanced clerical knowledge
  • Conference planning
  • Travel administration
  • Administrative support specialist
  • Critical thinker
  • Report analysis
  • Employee training and development
  • Filing and data archiving
Work History
Retail Sales and Management01/2011 to 09/2014
Macy's Department Store – King of Prussia, PA
  • Complete merchandising of the Jewelry Dept.
  • Separate merchandise by designer and price point Comply with presentations and Trunk shoes Maintain list of cliental and updates on upcoming sales and shows Customer Service oriented Outstanding in sales Training new employee's in the department Responsible for opening and closing Consistently adding new merchandise Working with outside vendors on updates and new arrivals Consistent with Planograms Product Knowledge Administrative and Office functions, answering phones daily, scheduling, circulation and update on all store products.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Created detailed expense reports and requests for capital expenditures.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Drafted biweekly time sheets for executives and employees.
  • Organized all new hire, security and temporary paperwork.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Compiled company information and related material and distributed it to candidates.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Processed client rebate reconciliation, reporting and check requests.
Mystery Shopper01/2009 to 01/2011
National Shoppers Service – Rocklin, CA
  • Evaluate production sales of major businesses.
  • Following up on reviews, guidelines, and company regulations with employees Increased total yearly sales by store improvements Maintain daily reports Updates on clients responses Observe and access employee and guest contact Property and business evaluations.
Office Manager01/2001 to 01/2006
Mettle Ox bridge, LLC – New York, NY
  • Established office procedures and systems Developed an accurate filing system and vendor billing Coordinated meetings conferences, training sessions and travel arrangements Company accounting A/R, A/P, budgets and payroll Monitoring purchasing supplies within budget Developed a 20/% increase towards building expenses Screened candidates for company positions, interviews and reference check.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Obtained signatures for financial documents and internal and external invoices.
Assistant Building Manager01/1994 to 01/2002
World Financial Center – New York, NY
  • Developed and Monitor budget for Company Conducted and Maintain schedule, events and meetings Supervised daily cleaning service for tenants and building services Strong accounting for tenant services and vendors Coordinated daily walk thru on property to assure maintenance Implemented hiring procedures Worked in management for many Fortune 500 companies such as
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Obtained signatures for financial documents and internal and external invoices.
  • Served as corporate liaison between the finance, IT and marketing departments.
Education
B.S: Business Management5 1980Paine College- Augusta, GA
  • 3.6 GPA
  • Minor in Science
  • Coursework in Business Administration, Communications and Accounting
  • Microsoft PowerPoint certification training
  • Desktop publishing workshop
  • Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment
Fashion Institute of Technology-
  • 3.9 GPA
  • Minor in Fashion Ecomonics
Penn State Campus- West Chester, PACurrently enrolled in Graduate Studies
Skills
accounting, Administrative, A/P, billing, budgets, budget, closing, conferences, clients, Customer Service, English, Fashion, filing, Financial, hiring, Languages, meetings, merchandising, access, Office, payroll, presentations, purchasing, Express, sales, sales Training, scheduling, answering phones, travel arrangements
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Resume Overview

Companies Worked For:

  • Macy's Department Store
  • National Shoppers Service
  • Mettle Ox bridge, LLC
  • World Financial Center

School Attended

  • Paine College
  • Fashion Institute of Technology
  • Penn State Campus

Job Titles Held:

  • Retail Sales and Management
  • Mystery Shopper
  • Office Manager
  • Assistant Building Manager

Degrees

  • B.S : Business Management 5 1980

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