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Retail Sales Resume Example

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RETAIL SALES
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team. Technically sophisticated, dedicated, and driven professional recognized for team orientation, critical thinking skills, and a desire for continuous learning. Effective problem solver with excellent ability to achieve goals and meet deadlines. Acquire new skills quickly and demonstrates "can-do" attitude when taking on new responsibilities. Effective at managing time, coordinating details, and balancing competing demands.

Skills
  • Retail transactions
  • Retail sales
  • Effective Retail Sales Manager
  • Retail sales customer service
  • Incident safety
  • Sanitizing understanding
  • Team Management
  • Attention to Detail
  • Focused on Customer Satisfaction
  • Skilled Multitasker
Experience
Retail SalesT-Mobile US Inc. | ‘Aiea, HI | Apr 2010-Mar 2020
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Worked with off-site locations to find desired items for customers.
  • Fostered customer retention by assessing and meeting product needs.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Help customers load purchased equipment when necessary.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Promoted brand through event marketing, demonstrations and sales.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Adhered to all company initiatives and achieved established goals for each.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Helped customers by answering questions and locating merchandise.
  • Generated brand awareness and positive product impressions to increase sales.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Built customer loyalty by engaging with and identifying product needs of customers.
Pizza Maker/Shift Manager In TrainingBoston's Northend Pizza Bakery | ‘Aiea, MI | Apr 2016-Aug 2019
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Kept stations stocked and ready for use to maximize productivity.
  • Answered guest questions, delivering most accurate and updated information available.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
  • Assisted customers, including answering questions and preparing orders.
  • Built pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Stocked freezers and refrigerators 7 times per week to maintain adequate supply of ingredients and products.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Created from-scratch pizza dough daily in large quantities following authentic Italian recipe.
  • Created 80-200 pizzas per shift by topping pizzas with ingredients per customer orders.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Administrative AssistantHawaiian Fresh Seafood | ‘Aiea, MI | Dec 2015-Apr 2016
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed building access by supplying key cards to employees and visitors.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Education and Training
High School DiplomaMoanalua High School | | Honolulu, HI | Jun 2001
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Resume Overview

Companies Worked For:

  • T-Mobile US Inc.
  • Boston's Northend Pizza Bakery
  • Hawaiian Fresh Seafood

School Attended

  • Moanalua High School

Job Titles Held:

  • Retail Sales
  • Pizza Maker/Shift Manager In Training
  • Administrative Assistant

Degrees

  • High School Diploma

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