Retail Sales Resume Example
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RETAIL SALES
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a successful team. Technically sophisticated, dedicated, and driven professional recognized for team orientation, critical thinking skills, and a desire for continuous learning. Effective problem solver with excellent ability to achieve goals and meet deadlines. Acquire new skills quickly and demonstrates "can-do" attitude when taking on new responsibilities. Effective at managing time, coordinating details, and balancing competing demands.
Skills
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Experience
Retail SalesMichaels Stores | Stuart , FL | Apr 2010-Mar 2020
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted in ringing up sales at registers and bagging merchandise.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Managed cash register operations using POS system, including processing sales and returns.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered questions about current promotions and resolved issues according to store policies.
- Worked with off-site locations to find desired items for customers.
- Fostered customer retention by assessing and meeting product needs.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Help customers load purchased equipment when necessary.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Promoted brand through event marketing, demonstrations and sales.
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Adhered to all company initiatives and achieved established goals for each.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Processed payments and maintained accurate drawers to meet financial targets.
- Completed all assigned training to stay updated on important policies and procedures.
- Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Helped customers by answering questions and locating merchandise.
- Generated brand awareness and positive product impressions to increase sales.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Built customer loyalty by engaging with and identifying product needs of customers.
Pizza Maker/Shift Manager In TrainingCitizens Financial Group, Inc. | Slingerlands , NY | Apr 2016-Aug 2019
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Kept stations stocked and ready for use to maximize productivity.
- Answered guest questions, delivering most accurate and updated information available.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
- Assisted customers, including answering questions and preparing orders.
- Built pizzas using proper amount of dough and quantities of toppings according to specifications.
- Stocked freezers and refrigerators 7 times per week to maintain adequate supply of ingredients and products.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Created from-scratch pizza dough daily in large quantities following authentic Italian recipe.
- Created 80-200 pizzas per shift by topping pizzas with ingredients per customer orders.
- Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Administrative AssistantHawaiian Fresh Seafood | City , STATE | Dec 2015-Apr 2016
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed building access by supplying key cards to employees and visitors.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Education and Training
High School DiplomaMoanalua High School | | City | Jun 2001
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Moanalua High School
Job Titles Held:
- Retail Sales
- Pizza Maker/Shift Manager In Training
- Administrative Assistant
Degrees
- High School Diploma
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