Retail Associate Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Retail Assistant Manager with 9 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. High-performing, strategically minded builds, develops and manages strong and successful retail staff. Educates guests about brand while maintaining highest standards of customer service and visual presentation. Collaborates consistently to reinforce company core values and drive continued growth.

  • Verbal and Written Communication
  • Cost Reduction
  • Business Leadership
  • Supplier Monitoring
  • Training Management
  • Staff Scheduling
  • Program Optimization
  • Sales Promotion
  • Recruitment and Hiring
  • Sales Tracking
  • Goal Setting
  • Problem Anticipation and Resolution
  • Employee Motivation
  • Team Leadership
  • Sales Coaching
  • Multitasking and Prioritization
Work History
Retail Associate Manager, 11/2019 to Current
MyeyedrUsa ● Seminole, FL,
  • Managed expenses and developed strategies that positioned store to perform in accordance with budget.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Trained employees in suggested selling and merchandising techniques to obtain sales quotas.
  • Supported retail manager by identifying and leveraging partnerships that benefited community and store.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Worked with various departments to align branding with corporate standards and strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Reviewed reports of cash and operations to effectively control store inventory.
  • Developed growth strategies
  • Organized meetings for up to 11 staff members to discuss upcoming promotions, key strategies and tasks.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Trained and developed new employees for ease of transition into team.
Mobile Expert, 09/2015 to 11/2019
ImobileDanbury, CT,
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
92a, 06/2009 to 07/2018
ArmyCity, STATE,
  • Supervised personnel in supply, services, materials management and logistical operations.
  • Organized material distribution and transportation logistics in accordance with executive direction.
  • Managed daily activities of inventory operations in alignment with regulatory agencies and related policies.
  • Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements on needed basis.
  • Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
  • Established operations procedures and complied with military policies.
  • Set up and controlled mission-critical workstations and servers, terminals, radio-frequency identification technologies and medical communications.
  • Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
  • Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
  • Created and maintained records, which included stock lists, inventory and material counts.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Led shipping and delivery quality control by managing downtime.
Associate of Science: Medical Assisting, Expected in 01/2013
South Eastern Insitute - Charlotte,
Native or Bilingual

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Resume Overview

School Attended
  • South Eastern Insitute
Job Titles Held:
  • Retail Associate Manager
  • Mobile Expert
  • 92a
  • Associate of Science