Retail Associate Manager Resume Example Company Name

RETAIL ASSOCIATE MANAGER

Professional Summary

Agile and adaptable team leader with stellar management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Skills

Schedule Management
Team Building
Relationship development
Team management
MS Office
Corporate visual standards
Merchandising
Business operations
Business development and planning
Relationship building and management
Personnel development
Process improvement
Recordkeeping strengths
Scheduling
Team Leadership
Staff Management
Training and mentoring
Continuous Improvements

Problem resolution
Operational improvement
Versatile
Inventory management
Product knowledge
Sales processes
Team leadership and coaching
Maximizing profitability
Risk analysis and management
Retail store support
Supervision
Sales Goals
Valid Driver'S License
Work Independently
Large Scale Events
Expense Reports
Budgeting
Campaign Management

Work History

Retail Associate Manager, 12/2018 to Current
Company Name – City, State

Established and optimized schedules to keep coverage and service in line with forecasted demands.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales month over month.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Supported retail manager by identifying and leveraging partnerships that benefited community and store.
Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Maintained quality brand image exposure in alignment with corporate standards.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Mobile Expert, 10/2013 to 12/2018
Company Name – City, State

Answered questions about store policies and concerns to support positive customer experiences.
Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.

Retail Sales Consultant, 08/2008 to 07/2011
Company Name – City, State

Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Determined solutions for clients promptly and professionally.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Inspected merchandise for quality and arranged proper display location on floor.
Educated customers on promotions to enhance sales.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Answered questions about store policies and concerns to support positive customer experiences.

Customer Service Call Center Agent, 01/2004 to 05/2008
Company Name – City, State

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Contributed to company achieving and holding industry-leading customer service ratings.
Minimized process lags through operations protocols and client account management training.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Engaged in continuous learning and development opportunities to promote continued performance improvement.

Education

Bachelor of Science: Business And Marketing, Expected in 07/2022
University of Phoenix - City, State

Associate of Science: Nursing, 06/2015
Surry Community College - City, State

Resume Overview

School Attended

University of Phoenix
Surry Community College

Job Titles Held:

Retail Associate Manager
Mobile Expert
Retail Sales Consultant
Customer Service Call Center Agent

Degrees

Bachelor of Science : Business And Marketing , Expected in 07/2022
Associate of Science : Nursing , 06/2015

Retail Associate Manager Resume Example

Resume Score: 80%

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