retail associate manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Wireless Accessories Sales
  • Product Specifications
  • Technology Expertise
  • Contract Review
  • CPNI Compliance
  • Mobile Plan Comparisons
  • Client Follow-ups
  • Meeting Sales Quotas
  • Customer Service
  • Display Setup and Stocking
  • Product Demonstrations
  • New Activations
  • Mobile Device Sales
  • Inventory Counts
  • Service Upgrades
  • Sales Documentation
  • Sales Transactions
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Merchandise Receiving and Handling
  • Engaging with Diverse Customers
  • Returns and Exchanges
  • Exceeding Customer Expectations
  • Inventory Management
  • Building Customer Relationships and Loyalty
  • Store Policies and Procedures
  • Product Knowledge
  • Security Practices
  • Flexible Hours
  • Meeting Sales Goals
  • Sales and Promotions
  • POS Software
  • Energy and Physical Stamina
  • Available Nights, Weekends and Holidays
Retail Associate Manager, 02/2020 to Current
Aaa Mid-AtlanticSouthington, CT,
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Supervised bank deposits and inventory receipts as part of closing procedures.
  • Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
  • Greeted customers and offered assistance in finding needed items.
  • Inspected store interior and exterior to check merchandise presentation and proper signage.
  • Delegated tasks and communicated expected deadlines to team members, supervising task completion.
  • Interviewed job applicants and selected skilled individuals to fill store positions.
  • Developed loyal customer base through engagement and capture of customer phone and e-mail information.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
Mobile Expert, 02/2020 to 12/2022
ImobileMarysville, WA,
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended merchandise to customers based on needs and preferences.
  • Exchanged merchandise for customers and accepted returns.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Placed special orders or called other stores to find desired items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained records related to sales for store management.
Restaurant Team Member, 11/2018 to 01/2020
Noodles World KitchenBurnsville, MN,
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned counters and common areas to minimize spread of germs.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collected money, made change and counted out register at end of shift.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Refreshed inventory supplies for drink and napkin stations.
  • Assisted at drive-thru window by swiftly handling cash and credit card transactions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new employees on restaurant procedures and plating techniques.
Education and Training
High School Diploma: , Expected in 05/2019 to Montgomery County High School - Mount Sterling, KY,

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Resume Overview

School Attended

  • Montgomery County High School

Job Titles Held:

  • Retail Associate Manager
  • Mobile Expert
  • Restaurant Team Member


  • High School Diploma

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