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Retail Associate Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Retail Associate Manager Equipped with extensive experience in retail management and sales. Adept at problem solving, customer service and training hardworking, quality staff.
Highlights
  • Exceptional Leader
  • Outstanding communication Skills
  • Store operations
  • Conflict resolution skills
  • Sales professional
  • Adaptable
  • Teachable
  • Driven
  • Reliable
  • Team- Oriented
Professional Experience
09/2015 to Current Retail Associate Manager Myeyedr | Mount Pleasant, SC,
  • Selected to represent Seattle Metro for the Manager Development Program.
  • Top 2 in district every month in every Champ Role taken.
  • Achieved KSO Accessory Goal 2 months in a row, where previously was not met the last 9 months.
  • Managed a top 10 store in the Area.
  • Developed a store from Mid Volume to High Volume.
  • Managed a High Shrink store to Low Shrink.
  • Drove Sales Metrics.
  • Proficient at Hiring quality personnel.
  • Managed teams from 8-19 Associates.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Trained staff to deliver outstanding customer service.
  • Analyzed marketing information and translated it into strategic plans.
  • Completed weekly schedules according to payroll policies.
  • Determined staff promotions and demotions, and terminated employees when necessary.
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  • Directed and supervised employees engaged in sales, Store Operations,and Cash Handling.
  • Stocked and restocked inventory when shipments were received.
  • Addressed customer inquiries and resolved escalations to company guidelines.
10/2012 to 09/2015 Retail Sales Associate Dick's Sporting Goods Inc | Knoxville, TN,
  • CDP Graduate 2015
  • Completed a series of training sessions to advance from RSA to RAM.
  • Top Sales Associate
  • Q2 2014 Winners Circle
  • Elevate customer relations by establishing credibility, discerning needs, and providing appropriate solutions to their Cellular needs.
  • Specialized in Small Business Sales.
  • Developing a rapport with customers for return services.
  • Maintaining a high level of product and customer knowledge.
  • Maintained excellent reputation by using problem-solving, customer service and communication skills to successfully manage and resolve conflicts.
10/2005 to 04/2009 Home Theater Supervisor Best Buy | Signal Hill, CA,
  • Delivered excellent customer service by greeting and assisting each customer.
  • Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed weekly schedules according to payroll policies.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
Education
Expected in | Bellevue College, Bellevue, WA GPA:
Expected in 2005 High School Diploma | General Chantilly High School, Chantilly, VA GPA:

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Bellevue College
  • Chantilly High School
Job Titles Held:
  • Retail Associate Manager
  • Retail Sales Associate
  • Home Theater Supervisor
Degrees
  • High School Diploma