Retail Associate Manager Resume Example
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RETAIL ASSOCIATE MANAGER
Professional Summary
Experienced, hard working sales professional. Gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business leads through outstanding client rapport, effective communication skills and a dedication to customer service.
Skills
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Work History
Retail Associate Manager, 02/2019 to 02/2021
The Paradies Shops – Syracuse , NY
The Paradies Shops – Syracuse , NY
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Oversaw employee performance and corrected problems
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Completed daily paperwork and computer entry of sales data as established by management.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Trained team members in successful strategies to meet operational and sales targets.
Independent Sales Representative, 07/2018 to 02/2019
Mclane Company, Inc. – Smyrna , TN
Mclane Company, Inc. – Smyrna , TN
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Identified and analyzed key competitors and related products.
- Researched and customized service proposals for clients.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Financial Representative, 12/2017 to 07/2018
Charles Schwab – Valparaiso , NE
Charles Schwab – Valparaiso , NE
- Met with customers to assess needs, financial status and eligibility.
- Received customer applications and followed up with clients to obtain missing information before submission.
- Handled incoming payments and outgoing disbursements.
- Maintained friendly and professional customer interactions.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Followed up with customers on unresolved issues.
- Met with prospective customers and business owners in their homes, businesses and other settings.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Met with 16-20 existing and prospective clients each week to select appropriate insurance policies.
Cashier, 06/2017 to 10/2017
Haley Auto Group – Roanoke , VA
Haley Auto Group – Roanoke , VA
- Trained new cashiers on procedures, customer service and sales techniques.
- Stocked and maintained inventory levels according to store policies.
- Assisted customers with locating products in the store and searched product availability online.
- Notified management of security, vandalism and theft concerns.
- Educated customers on different promotions, spirits and wines to help them make good buying decisions.
- Accepted both cash and credit card payments according to established company procedures.
- Greeted over 150 customers per day and communicated with them in order to take their orders.
- Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21.
- Made eye contact and pleasantly engaged customers when they entered the store.
- Reported security and service incidents to management.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Processed customer returns.
- Created and maintained cash reports at the end of each shift.
Education
High School Diploma: 1997
Lewis County High School - City, State
Lewis County High School - City, State
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Resume Overview
School Attended
- Lewis County High School
Job Titles Held:
- Retail Associate Manager
- Independent Sales Representative
- Financial Representative
- Cashier
Degrees
- High School Diploma : 1997
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