Retail Associate Manager resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced, hard working sales professional. Gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business leads through outstanding client rapport, effective communication skills and a dedication to customer service.
Skills
Self-motivated
Customer service
Sales
Prioritizing workflows
Networking skills
Sales reporting
Coordinating documents
Account management
Lead prospecting
Oral and written communication
Highly competitive
Excellent work ethic
Computer skills
Verbal and written communication
Adaptability
Good telephone etiquette
Work History
Retail Associate Manager, 02/2019 to 02/2021 The Paradies Shops – Syracuse, NY,
Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Oversaw employee performance and corrected problems
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Completed daily paperwork and computer entry of sales data as established by management.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Cultivated customer loyalty to enhance retention by delivering outstanding service.
Trained team members in successful strategies to meet operational and sales targets.
Independent Sales Representative, 07/2018 to 02/2019 Mclane Company, Inc. – Smyrna, TN,
Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
Asked appropriate open-ended questions to discover prospects' needs and requirements.
Developed and maintained long-term relationships with policyholders and small business entities.
Identified and analyzed key competitors and related products.
Researched and customized service proposals for clients.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Financial Representative, 12/2017 to 07/2018 Charles Schwab – Valparaiso, NE,
Met with customers to assess needs, financial status and eligibility.
Received customer applications and followed up with clients to obtain missing information before submission.
Handled incoming payments and outgoing disbursements.
Maintained friendly and professional customer interactions.
Provided coverage option information to assist clients in protecting assets.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Followed up with customers on unresolved issues.
Met with prospective customers and business owners in their homes, businesses and other settings.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Met with 16-20 existing and prospective clients each week to select appropriate insurance policies.
Cashier, 06/2017 to 10/2017 Haley Auto Group – Roanoke, VA,
Trained new cashiers on procedures, customer service and sales techniques.
Stocked and maintained inventory levels according to store policies.
Assisted customers with locating products in the store and searched product availability online.
Notified management of security, vandalism and theft concerns.
Educated customers on different promotions, spirits and wines to help them make good buying decisions.
Accepted both cash and credit card payments according to established company procedures.
Greeted over 150 customers per day and communicated with them in order to take their orders.
Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21.
Made eye contact and pleasantly engaged customers when they entered the store.
Reported security and service incidents to management.
Resolved customer complaints and maintained a clean and tidy checkout area.
Processed customer returns.
Created and maintained cash reports at the end of each shift.
Education
High School Diploma: , Expected in 1997 Lewis County High School - Vanceburg, KY GPA:
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