Retail Associate Manager Resume Example
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RETAIL ASSOCIATE MANAGER
Professional Summary
Objective: To obtain a position in a growing company where I can utilize my knowledge and experience. I am an agile and adaptable team leader with stellar customer service, managerial, and sales history. I have a motivational approach and sensible upbeat nature. I am skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. I am a forward-thinking and industrious leader with a diplomatic communication style focused on maximizing engagement and satisfaction.
Skills
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Work History
Retail Associate Manager07/2018 to Current
Danone, West Jordan , UT
Danone, West Jordan , UT
- Responsible for infusing every Sales Rep with a serious passion for our products and our mission while ensure that our customers get everything they need to make their experience unforgettable, and that means helping my team go the extra mile for their customers, solving the whole problem every time out
- Staying current on all our products, services, and promotions, and help my team do likewise
- Assist with sourcing talent and developing my store team through ongoing coaching and recognition
- I keep customers happy by handling discounts and credits when appropriate
- Control operational compliance, safety and business standards to maximize efficiency and comply with corporate policy
- Train employees in suggested selling and techniques to obtain sales quotas
- Conduct, review, and analyze information gathered from systems for inventory research
- Prepare detailed reports of investigations conducted, including findings across the district
Mobile Expert08/2016 to 06/2019
Imobile, Bloomington , IL
Imobile, Bloomington , IL
- Serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Approaching service and sales needs with patience, honesty and empathy - Consistently leverages digital tools in interactions and onboarding to actively demonstrate how our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
- Consistently seeking out information between customers, learning about innovations in wireless and technology while partnering with T-Mobile employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Rental Sales Agent05/2011 to 01/2016
The Hertz Corporation, Natick , MA
The Hertz Corporation, Natick , MA
- Assist customers with checking out vehicles for car rentals
- Qualify the customer, build rapport, and make suggestions for more accommodating services like vehicle choice, protection packages, and other services we offer
- I am also to meet the customers' needs by answering their questions or handling their concerns and ensuring they are receiving top customer service
Customer Service Representative/Sales Cashier06/2008 to 02/2011
Nordstrom, City , STATE
Nordstrom, City , STATE
- Assist customers with purchases/returns/exchanges, open new retail or visa accounts, fulfill online pick up in store orders, process mail order returns, drive volume throughout the entire store, and maintain a clean and safe work environment
- Provided primary customer support to internal and external customers in fast-paced environment
- Educated customers on promotions to enhance sales
- Processed POS transactions, including checks, cash and credit purchases or refunds, reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Conduct, review, and analyze information gathered from various sources for product investigations
- Prepared detailed reports of investigations conducted, including findings of product shipments
Education
Bachelor of Arts: : Finance, 2019
Ashford University - City, State
Associates of Arts: : Early Childhood Education, 2015
University of Phoenix - City, State
Diploma: : 2009
Stephen Tyng Mather High School - City, State
Additional Information
- Awards/Achievements: , MVME Award Q4 2017, #2 Total MI Sales Q4 2017, Top 25% Mobile Expert Q2-Q4 2017, and Career Advantage Graduate NXT LVL Paricipant
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Resume Overview
School Attended
- Ashford University
- University of Phoenix
- Stephen Tyng Mather High School
Job Titles Held:
- Retail Associate Manager
- Mobile Expert
- Rental Sales Agent
- Customer Service Representative/Sales Cashier
Degrees
- Bachelor of Arts : Finance , 2019
Associates of Arts : Early Childhood Education , 2015
Diploma : 2009
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