Objective: To obtain a position in a growing company where I can utilize my knowledge and experience. I am an agile and adaptable team leader with stellar customer service, managerial, and sales history. I have a motivational approach and sensible upbeat nature. I am skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. I am a forward-thinking and industrious leader with a diplomatic communication style focused on maximizing engagement and satisfaction.
Skills
Problem-Solving
Customer Expertise
Motivational and Inspirational Leadership
Multitasking
Coaching
Customer service
Financial
Multitasking
Retail
Strategic Selling
Research
Regulatory Compliance
Analytical research
Education
Ashford UniversitySan Diego, CaliforniaExpected in 2019 ā āBachelor of Arts:Finance - GPA:
University of PhoenixPhoenix, ArizonaExpected in 2015 ā āAssociates of Arts:Early Childhood Education - GPA:
Stephen Tyng Mather High SchoolChicago, IllinoisExpected in 2009 ā āDiploma: - GPA:
Work History
Danone - Retail Associate Manager West Jordan, UT, 07/2018 - Current
Responsible for infusing every Sales Rep with a serious passion for our products and our mission while ensure that our customers get everything they need to make their experience unforgettable, and that means helping my team go the extra mile for their customers, solving the whole problem every time out
Staying current on all our products, services, and promotions, and help my team do likewise
Assist with sourcing talent and developing my store team through ongoing coaching and recognition
I keep customers happy by handling discounts and credits when appropriate
Control operational compliance, safety and business standards to maximize efficiency and comply with corporate policy
Train employees in suggested selling and techniques to obtain sales quotas
Conduct, review, and analyze information gathered from systems for inventory research
Prepare detailed reports of investigations conducted, including findings across the district
Imobile - Mobile Expert Bloomington, IL, 08/2016 - 06/2019
Serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
ā¢ Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
ā¢ Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
ā¢ Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
ā¢ Approaching service and sales needs with patience, honesty and empathy
Consistently leverages digital tools in interactions and onboarding to actively demonstrate how our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Consistently seeking out information between customers, learning about innovations in wireless and technology while partnering with T-Mobile employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
Assist customers with checking out vehicles for car rentals
Qualify the customer, build rapport, and make suggestions for more accommodating services like vehicle choice, protection packages, and other services we offer
I am also to meet the customers' needs by answering their questions or handling their concerns and ensuring they are receiving top customer service
Nordstrom - Customer Service Representative/Sales Cashier City, STATE, 06/2008 - 02/2011
Assist customers with purchases/returns/exchanges, open new retail or visa accounts, fulfill online pick up in store orders, process mail order returns, drive volume throughout the entire store, and maintain a clean and safe work environment
Provided primary customer support to internal and external customers in fast-paced environment
Educated customers on promotions to enhance sales
Processed POS transactions, including checks, cash and credit purchases or refunds, reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Restocked, arranged and organized merchandise in front lanes to drive product sales
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Conduct, review, and analyze information gathered from various sources for product investigations
Prepared detailed reports of investigations conducted, including findings of product shipments
Additional Information
Awards/Achievements: , MVME Award Q4 2017, #2 Total MI Sales Q4 2017, Top 25% Mobile Expert Q2-Q4 2017, and Career Advantage Graduate NXT LVL Paricipant
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