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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Retail Assistant Manager with 2 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced and ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Skills
  • Business transactions
  • Product presentation
  • Product displays
  • Safe vehicle operation
  • Event execution
  • Staff development
  • Activity organization
  • Liquor law compliance
  • Process and procedure development
  • Business Development
  • Strategic selling
  • Scheduling
  • Effective leader
  • Business development
  • Public relations
  • Workplace safety
  • Cultural awareness
  • Ingredient preparation
  • Issues resolution
  • Team building
  • Merchandising operations
  • Merchandising
  • Marketing strategy
  • Quality assurance
  • Inventory management
  • Client account management
Work History
Retail Associate Manager, 07/2020 - Current
Danone Grand Rapids, MI,
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Lead, 12/2019 - 07/2020
Ollie's Bargain Outlet Wilmington, NC,
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Used POS system to process sales, returns, online orders and gift card activations.
Pizza Delivery Driver, 12/2018 - 12/2019
Ten Two Twenty Pizza Willmar, MN,
  • Communicated regularly with customers and managers for delivery route details and changes.
  • Implemented policies and procedures across warehouse and shipping platforms.
  • Sold 20% more product than coworkers by understanding customer desires and promoting appealing options.
  • Processed payments by cash or card, made change and provided receipts.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Handled customer concerns and issues effectively by communicating.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
  • Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
  • Presented customers with bills and receipts to collect payment for items delivered.
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
Assistant Technician, 06/2018 - 08/2018
Charles River Radnor, PA,
  • Maintained detailed and current records on customers, orders and assignments.
  • Completed basic and semi-skilled work with little or no oversight.
  • Inspected components, tested wiring and diagnosed system faults.
  • Picked up, delivered and organized parts for customers and specific jobs.
  • Offered valuable suggestions to clients' remodel needs.
  • Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets.
  • Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Read and interpreted blueprints and construction documents to determine project directives.
Education
High School Diploma: , Expected in 2019
-
Ridgeview High School - Orange Park, FL
GPA:
Accomplishments

Completed a pre-college program at Pratt Institute in New York City in the summer of 2018 and received college credits.

Certifications

Certified in Adobe InDesign

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Resume Overview

School Attended

  • Ridgeview High School

Job Titles Held:

  • Retail Associate Manager
  • Sales Lead
  • Pizza Delivery Driver
  • Assistant Technician

Degrees

  • High School Diploma

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