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Retail Associate Resume Example

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AF
RETAIL ASSOCIATE
Professional Summary
Skills
  • Scheduling Flexibility
  • Guest Services
  • Payment Processing
  • Point of Sale Systems
  • Packaging
  • Verbal and Written Communication
  • Food Preparation
  • Health and Safety Standards
  • Equipment Cleaning
  • Trash Removal
  • Painting
  • MS Office
  • Cleaning
  • Cash Handling
  • Cash Register Operation
  • Product Knowledge
  • Sorting
  • Supply Restocking
  • Meal Preparation
  • Food Safety
  • Operations and Procedural Knowledge
  • Daily Cleaning and Sanitation
  • Heavy lifting
Work History
10/2019 to 01/2020Retail AssociateCompany Name | City, State
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Greeted customers entering store and promoted sales or special programs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed information and merchandise through POS register system.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Skilled using cash register including processing sales discounts and refunds.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Kept all areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Answered customer questions regarding merchandise and pricing.
10/2018 to 08/2019Cashier/Stock AssociateCompany Name | City, State
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Helped over 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
06/2017 to 03/2018Restaurant Team MemberCompany Name | City, State
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Served bottled and fountain beverages and offered refills.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Answered customers' questions, recommended items and recorded order information.
10/2015 to 07/2016Maintenance WorkerCompany Name | City, State
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Followed instructions, both orally and written from Assistant Managers and 3rd Shift Manager regarding daily job tasks and duties.
  • Reported issues to Store Manager so that effective resolutions could be immediately put into place.
  • Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Kept grounds presentable by performing tasks such as placing cardboard into cardboard bailor, dust-mopping sales floor, stripping/waxing sales floor, scrubbing/buffing sales floor, and cleaning restrooms.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Properly handled, transported and disposed of recycled materials.
  • Removed trash and cleaned sales floor, restrooms, backroom, and office areas to keep buildings neat and organized for personnel and visitors.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Education
06/2015High School DiplomaTorrington High School, City, State
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Resume Overview

School Attended

  • Torrington High School

Job Titles Held:

  • Retail Associate
  • Cashier/Stock Associate
  • Restaurant Team Member
  • Maintenance Worker

Degrees

  • 06/2015 High School Diploma

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