10/2019 to 01/2020Retail AssociateGoodwill | Torrington, CT
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Approached browsing customers to initiate conversations to determine buying preferences.
Inspected merchandise for quality and arranged proper display location on floor.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Maintained clean sales floor and straightened and faced merchandise.
Offered advice and assistance to customers, paying attention to special needs or wants.
Greeted customers entering store and promoted sales or special programs.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Checked pricing, scanned items, applied discounts and printed receipts to ringup customers.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Answered product questions with up-to-date knowledge of sales and store promotions.
Used POS system to process sales, returns, online orders and gift card activations.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Checked prices for customers and processed items sold by scanning barcodes.
Processed information and merchandise through POS register system.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Skilled using cash register including processing sales discounts and refunds.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Actively engaged customers to provide general assistance and information on store merchandise.
Answered questions about store policies and concerns to support positive customer experiences.
Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
Kept all areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Answered customer questions regarding merchandise and pricing.
10/2018 to 08/2019Cashier/Stock AssociatePrice Rite | Torrington, CT
Checked prices for customers and processed items sold by scanning barcodes.
Operated cash register for cash, check and credit card transactions.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Educated customers on promotions to enhance sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Helped over 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
06/2017 to 03/2018Restaurant Team MemberD'Angelo Grilled Sandwiches | Southington, CT
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Served bottled and fountain beverages and offered refills.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Answered customers' questions, recommended items and recorded order information.
10/2015 to 07/2016Maintenance WorkerWalmart | Torrington, CT
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Followed instructions, both orally and written from Assistant Managers and 3rd Shift Manager regarding daily job tasks and duties.
Reported issues to Store Manager so that effective resolutions could be immediately put into place.
Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
Followed safety precautions to avoid personal injury and provide safe work environment.
Kept grounds presentable by performing tasks such as placing cardboard into cardboard bailor, dust-mopping sales floor, stripping/waxing sales floor, scrubbing/buffing sales floor, and cleaning restrooms.
Safely and effectively handled wide range of cleaning products and solutions.
Properly handled, transported and disposed of recycled materials.
Removed trash and cleaned sales floor, restrooms, backroom, and office areas to keep buildings neat and organized for personnel and visitors.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Education
06/2015High School DiplomaTorrington High School, Torrington, CT
