LiveCareer-Resume

retail associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Organized skilled in processing , sales transactions And communicating with customers To deliver top quality service proficient. 3 yrs of retail experience driven to meet sales quotas and promote loyalty programs to support company goals. Energetic employee with sales experience, recommend products, or resolve complaints. Persuasive sales person with POS system expertise and aptitude for quickly learning new processes and policies. Dependable customer service industry worker equipped for fast pace work and changing daily needs. Servers customers efficiently with attention to detail and hard working approach seeks out opportunities to go beyond basics improve processes, increase customer satisfaction. Hard working labor focused , accustom to taking on challenging tasks . Dedicated to business success everyday with 10yrs of experience managing merchandise and providing warm inviting service . Offer to work additional hrs per week to ease workload during busy periods .

Worked extensively with management to implement new promotions and customer insensitive Programs resulting in a 18% in store traffic

Skills
  • Flexible
  • Troubleshooting
  • Multitasking
  • Compelling leadership skills
  • POS systems
  • Merchandise restocking
  • Customer assistance
  • Communication
  • Retail layout knowledge
  • Team member motivation
  • Fast learner
  • Team building
  • Exceptional time management
  • Organization
Experience
Retail Associate, 04/2019 to 02/2021
Worlds Of FunCharlotte, NC,
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Assisted customers and provided excellent customer service.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
  • Back room processing
Customer Service Representative, 01/2018 to 12/2020
Rapid Global Business Solutions, IncKokomo, IN,
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Assisted customers and provided excellent customer service
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Engaged shoppers, providing assistance and information on merchandise
  • Organized store by returning all merchandise to its proper place and restocked
  • Managed cash register operations using POS system, including processing sales and returns
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Labor Worker, 10/1998 to 12/2015
Avantguard Monitoring, LlcOgden, UT,
  • Provided industry insight to coworkers to assist work completion.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Communicated with team members to coordinate efficient, safe work and meet job schedules.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Operated forklift to move heavy and bulky work materials.
  • Cut [Type] materials into specified sizes for installation using tile cutters and power saws.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Used organizational skills to meet productivity requirements.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answer phones
  • Customer service
  • Adhered to all standard operating procedures and complied with safety and quality processes.
  • Assigned work to employees based on project requirements and individual team member strengths.
Customer Service Operator, 01/1997 to 01/1998
TelecommunicationCity, STATE,
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Answered, screened and processed over 50 calls daily by using call management system and web-based communications.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Liaised between customers and delivery crew to expedite orders and meet customer demands.
  • Talked to many clients threw out my shift
  • Scheduled appointment time to deliver items
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
High School Diploma: , Expected in 03/1998 to Thompson Valley High School - Loveland, CO
GPA:

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Resume Overview

School Attended

  • Thompson Valley High School

Job Titles Held:

  • Retail Associate
  • Customer Service Representative
  • Labor Worker
  • Customer Service Operator

Degrees

  • High School Diploma

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