Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Reliable food preparation worker with strong background helping with customer orders, cooking and store cleanliness. Able to stand for long hours and complete demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
Retail Associate, 08/2018 - 10/2019
Walmart – Hayward, CA,
Walmart – Hayward, CA,
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Provided every customer with professional and polite support for sales and service needs.
- Bagged, wrapped and packaged purchases according to customer needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Managed cash register operations using POS system including processing sales and returns.
- Assisted customers and provided excellent customer service.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained a friendly, outgoing, and customer focused demeanor while on the sales floor.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Cleaned work areas, equipment and utensils.
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Assisted customers by phone regarding store operations, products, promotions and orders.
Host/Service Greeter, 05/2016 - 08/2016
Tony C's Coal Fired Pizza – Austin, TX,
Tony C's Coal Fired Pizza – Austin, TX,
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Answered telephone to provide establishment information and take party reservations.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Cleaned seating area and checked restrooms every hour.
- Guided guests to appropriate seating for party size, provided with menus.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Answered customers' questions about hours, seating, current wait time and other information.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Answered questions about food and order statuses for waiting customers.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Service Team Member, 08/2014 - 11/2015
Macy's – Ocala, FL,
Macy's – Ocala, FL,
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Packaged and stored food products appropriately to ensure proper handling and preservation.
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Removed trash and dropped food items regularly to keep workspaces neat and clean.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
- Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Prepared bakery and specialty products such as bagels, breads and pastries.
- Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
- Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Mixed, weighed and proofed ingredients to match exact recipe formula.
Stocker, 12/2013 - 04/2014
HoneyBaked Ham – City, STATE,
HoneyBaked Ham – City, STATE,
- Assisted customers by locating items and moving heavy purchases to vehicles.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Palletized merchandise for easy movement to sales floor locations.
- Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
- Stocked and rotated products, supplies and paper goods.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Counted and stocked merchandise as specified by inventory control log.
- Monitored the work space to ensure that it was neat, orderly and safe.
- Checked shelves to ensure adequate stock.
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
- Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
- Scanned container labels to verify contents and determine target destination using RF scanners.
- Greeted customers and retrieved products requested.
- Blocked and faced all products on shelves and displays to meet company policies.
Education and Training
High School Diploma: , Expected in 06/2012
Curie Metro High School - Chicago, IL
Curie Metro High School - Chicago, IL
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Resume Overview
School Attended
- Curie Metro High School
Job Titles Held:
- Retail Associate
- Host/Service Greeter
- Service Team Member
- Stocker
Degrees
- High School Diploma
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