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Retail Associate Resume Example

Resume Score: 80%

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RETAIL ASSOCIATE
Professional Summary

Obtain a customer service position where I can maximize my Sales oriented experience, communication skills, cash handling and problem solving / customer service abilities.

Skills
  • Fast Learner. Every employer has a training process, I take it seriously and I do learn quickly all of the aspects and responsibilities of my job.
  • I am Self-motivated. When I am working , I take full responsibility for my duties and own my shift everyday.
  • I am experienced in Cash Handling/ Management. I have been cash handling for 5 years plus. In different business environments as a Manger, Teller, Host and Cashier .
  • Strong verbal communication. In situations where some may not be able to handle the pressure, I am able to defuse the situation and succeed at satisfying the customer.
  • Detail Oriented. I pay very close attention to each and every customer. I am aware that in owning my shift I must make sure I have covered every detail to ensure customer satisfactory.
  • Trustworthy. I take seriously when my employer entrusts me with important tasks. I do not abuse or bend the rules for any reason. As a customer service professional I uphold a personal code of conduct at all times.
Work History
Retail Associate06/2019 to 06/2020
Highly Spoken – Los Angeles, CA
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Greeted customers entering store and promoted sales or special programs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Kept shopping and employee areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Shift Manager01/2019 to 09/2019
Taco Bell – Los Angeles, CA
  • Exceeding the guests' expectations
  • Supervising all financial aspects of food cost and labor targets
  • Preparing and following labor schedules and product projections
  • Preparation of products and maintaining quality to meet brand standards
  • Monitoring all service equipment
  • Receiving orders, processing sales and monies, and managing customer issues.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Teller04/2016 to 03/2017
Wells Fargo – Yucca Valley, CA
  • Providing excellent service and assisting customers in succeeding financial goals
  • Processing customer's transactions and helping to manage their finances
  • Finding ways to make financial services more convenient by assisting customers sign up for online banking services
  • Selling additional products and services to meet customers' requirements.
  • Following company identification policies at all times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Maintained teller drawer to perform bank transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Education
Certification in Buisness and FinanceInland Empire Job Corps- San Bernardino, CA
Diploma2009Palm Springs High School- Palm Springs, CA
Certifications
  • Typing 72 wpm 
  • Certified in Microsoft Office Specialist 
  •  Certified in Basic  Computer Information Technology
  • Certified  in Business and Finance
Additional Information

I also have experience in

  • Data entry
  • Basic computer Technology 
  • Win-copy
  • Microsoft office
  •  72 wpm
  • Opening and closing shifts
  • Counting the safe/registers and deposits.
  • Resolving complex issues
  • Sales
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Highly Spoken
  • Taco Bell
  • Wells Fargo

School Attended

  • Inland Empire Job Corps
  • Palm Springs High School

Job Titles Held:

  • Retail Associate
  • Shift Manager
  • Teller

Degrees

  • Certification in Buisness and Finance
    Diploma 2009

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