Retail Associate Resume Example Highly Spoken

RETAIL ASSOCIATE

Professional Summary

Obtain a customer service position where I can maximize my Sales oriented experience, communication skills, cash handling and problem solving / customer service abilities.

Skills

Fast Learner. Every employer has a training process, I take it seriously and I do learn quickly all of the aspects and responsibilities of my job.
I am Self-motivated. When I am working , I take full responsibility for my duties and own my shift everyday.
I am experienced in Cash Handling/ Management. I have been cash handling for 5 years plus. In different business environments as a Manger, Teller, Host and Cashier .

Strong verbal communication. In situations where some may not be able to handle the pressure, I am able to defuse the situation and succeed at satisfying the customer.
Detail Oriented. I pay very close attention to each and every customer. I am aware that in owning my shift I must make sure I have covered every detail to ensure customer satisfactory.
Trustworthy. I take seriously when my employer entrusts me with important tasks. I do not abuse or bend the rules for any reason. As a customer service professional I uphold a personal code of conduct at all times.

Work History

Retail Associate06/2019 to 06/2020
Highly Spoken – Los Angeles, CA

Used consultative sales approach to understand customer needs and recommend relevant offerings.
Greeted customers entering store and promoted sales or special programs.
Answered product questions with up-to-date knowledge of sales and store promotions.
Kept shopping and employee areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Shift Manager01/2019 to 09/2019
Taco Bell – Los Angeles, CA

Exceeding the guests' expectations
Supervising all financial aspects of food cost and labor targets
Preparing and following labor schedules and product projections
Preparation of products and maintaining quality to meet brand standards
Monitoring all service equipment
Receiving orders, processing sales and monies, and managing customer issues.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Managed schedules, accepted time off requests and found coverage for short shifts.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Teller04/2016 to 03/2017
Wells Fargo – Yucca Valley, CA

Providing excellent service and assisting customers in succeeding financial goals
Processing customer's transactions and helping to manage their finances
Finding ways to make financial services more convenient by assisting customers sign up for online banking services
Selling additional products and services to meet customers' requirements.
Following company identification policies at all times.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Maintained teller drawer to perform bank transactions.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.

Education

Certification in Buisness and FinanceInland Empire Job Corps- San Bernardino, CA

Diploma2009Palm Springs High School- Palm Springs, CA

Certifications

Typing 72 wpm
Certified in Microsoft Office Specialist
Certified in Basic Computer Information Technology
Certified in Business and Finance

Additional Information

I also have experience in

Data entry
Basic computer Technology
Win-copy
Microsoft office
72 wpm
Opening and closing shifts
Counting the safe/registers and deposits.
Resolving complex issues
Sales

Resume Overview

Companies Worked For:

Highly Spoken
Taco Bell
Wells Fargo

School Attended

Inland Empire Job Corps
Palm Springs High School

Job Titles Held:

Retail Associate
Shift Manager
Teller

Degrees

Certification in Buisness and Finance
Diploma 2009

Retail Associate Resume Example

Resume Score: 80%

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