Dependable employee with three years of experience in fast pace environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Accomplishments
Promoted to key holder after only 3 months for exceptional performance.
Skills
Scheduling Flexibility
Store Merchandising
Cleaning
Sales
Inventory Control
Sales Goals
Guest Services
Cash Handling
Payment Processing
Cash Register Operation
Point of Sale Systems
Product Knowledge
Product Location
Visual Displays
Sorting
New Product Information
Customer assistance
Identification Checks
Cash Drawer Management
Bagging and Packaging
ID Verification
Refund Handling
Currency counting
Till counting
Cleaning and sanitizing
Fuel safety
Activation of fuel pumps
Cash register balancing
Dispensing lottery tickets
Team Leadership
Shipping and Receiving
Sales Reporting
Product Promotion
Work History
Retail Associate, 10/2020 to Current Macy's – Baytown, TX,
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Approached browsing customers to initiate conversations to determine buying preferences.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Greeted customers, helped locate merchandise and suggested suitable options.
Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Increased sales by offering advice on purchases and promoting additional products.
Performed stocking and informed management of low inventory quickly.
Assisted customers by answering questions and fulfilling requests.
Processed information and merchandise through POS register system.
Used POS system to process sales, returns, online orders and gift card activations.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Worked closely with management to solve problems and handle customer concerns.
Maintained clean sales floor and straightened and faced merchandise.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Demonstrated items to customers and created customer awareness, interest and sales.
Fuel Center Clerk, 08/2019 to 10/2019 Fiesta Mart – Arlington, TX,
Cleaned and restocked front counter and store area to maintain a welcoming environment for customers.
Maintained inventory of all saleable items.
Checked customer identification for alcohol, cigarette, and lottery sales.
Pumped gas for guests and took payments.
Cleaned up gas and other spills in accordance with spill procedures.
Maintained clean and orderly work station.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Removed safety hazards, soiled items and trash from customer areas.
Retail Associate, 01/2018 to 05/2018 Macy's – Clearwater, FL,
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Greeted customers, helped locate merchandise and suggested suitable options.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Maintained clean sales floor and straightened and faced merchandise.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked prices for customers and processed items sold by scanning barcodes.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
No Degree: Education, Expected in Hill College - Hillsboro, TX GPA:
High School Diploma: , Expected in 05/2018 Crowley High School - Crowley, TX GPA:
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