Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Skills
Bay maintenance
Vehicle inspections
Client service
Excellent work ethic
Merchandising and Display
Building Customer Loyalty
Ability to Lift 40 Pounds
Hanging Items
Customer Service
Retail Knowledge
Safety and Cleanliness Standards
Building Customer Relationships and Loyalty customer service .
Work History
06/2021 to 01/2022
Retail AssociateGoodwill Omaha – Bellevue, NE,
Greeted customers, helped locate merchandise and suggested suitable options.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained clean sales floor and straightened and faced merchandise.
Helped customers complete purchases, locate items and join reward programs.
Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Displayed merchandise by arranging in appealing ways to boost sales.
Increased sales by offering advice on purchases and promoting additional products.
Supported loss prevention goals by monitoring shopper behavior.
Answered product questions with up-to-date knowledge of sales and store promotions.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Stock shelves , tag clothes, hang them on the rack, answer phones .
Informed customers of current store promotions to encourage additional sales purchases.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Answered constant flow of customer calls with minimal wait times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Greeted customers and helped with product questions, selections and purchases.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Routed paperwork such as invoices and packing lists to accounting department.Organized and maintained work areas free of potential hazards.Inspected vehicles to assess damage and strategize repair plans.Adjusted, repaired or replaced defective automotive parts.Received new inventory orders and verified completeness and accuracy.Organized and maintained work areas free of potential hazards.Evaluated vehicle schematics to assess required parts and order accordingly.Trained technicians and team members to safely maintain and operate equipment.Routed paperwork such as invoices and packing lists to accounting department.Performed maintenance inspections, tune-ups, oil changes and other key services.Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
09/2011 to 05/2013
Childcare ProviderPgim Global Short Duration High Yield Fund, Inc. – Virtual Office, GA,
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.Cared for up to 3 children ranging in age from 2 to 6.Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.Helped children complete homework and special assignments daily to support academic performance.Cared for children of various ages and assisted with feeding, dressing and directing activities.Secured indoor and outdoor premises to protect children.Maintained safe, healthy and comfortable childcare environment.Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.Supervised circle time, free play, outside play and learning and developmental activities.Enforced rules to teach good manners and maintain safe environment.Regulated children's schedules to balance rest, learning and play.Cared for 3 children ages 1 ,5,6
01/2010 to 09/2011
Customer Service AssociateHomdepot – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Educated customers on special pricing opportunities and company offerings.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Reviewed customer account information to determine current issues and potential solutions.Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.Made outbound calls to obtain account information.Answered 6 + inbound calls per day and directed to individuals or departments.Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Remained constantly aware of customer activity to ensure safe and secure shopping environment.Answered 8 + inbound calls per day and directed to individuals or departments.Supported operational improvements and resolution of problems to deliver top-notch customer service.
Answered central telephone system and directed calls accordingly.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Education
Expected in to to
High School Diploma: Oakland High School - Oakland, CA GPA:
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