LiveCareer-Resume

retail associate resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Reliable in any position I've taken or am given, offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat hard working woman, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Enthusiastic Associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Any tasks I am given . Motivated to learn, grow and excel .

Skills
  • Scheduling flexibility

  • POS systems

  • Retail transactions processing

  • Cash register operation

  • Self-directed learning

  • Verbal and written communication

  • Computer skills

  • Approachability

  • Positive and engaging demeanor

  • Reliability

  • Proactivity

  • Customer service

  • Microsoft applications proficiency

  • Basic math

  • Microsoft Office

  • Compassion

  • Clerical

Education
Okaloosa Technical College And Choice High School Fort Walton Beach, FL Expected in 06/2016 High School Diploma : - GPA :
Work History
Columbia Sportswear Co. - Retail Associate
Oshkosh, WI, 10/2020 - 02/2021
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Expressed to customers passion for company brand, products, services and solutions.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Managed taking over 50 calls a day.
Whole Foods Market - House Cleaner; Inspector
Yarmouth, MA, 09/2017 - 12/2020
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
Lowes - Prepared Foods Team Member
Harper Woods, MI, 05/2019 - 09/2020
  • Managed inventory, including organizing food and products by date and maintaining adequate supplies.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Maintained knowledge base of company pricing, products and services.
  • Prepared all live seafood and adhered to all company food safety and sanitation guidelines.
  • Greeted customers with friendly demeanor to enhance positive guest experience.
  • Prepared menu orders for customers, ensuring quality and visual presentation.
  • Maintained high level of efficiency in fast-paced work environment.
  • Assisted in design and execution of promotional in-store displays.
  • Stocked food items upon manger request and adhered to food safety standards at all times.
  • Prepared food items by following recipes and product directions.
  • Participated in educational opportunities to increase product knowledge.
Four Seasons Hotels Inc - Customer Support Associate
Austin, TX, 01/2019 - 04/2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended DirectTv, to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Wyndham Resorts - Guest Service Agent
City, STATE, 04/2017 - 06/2019
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Greeted guests upon arrival and offered assistance.
  • Provided guest assistance, including recommendations for tourist attractions.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Maintained consistent positive customer feedback.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Recommended hotel services or amenities that guest may find useful.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Took reservations over phone and through email, recording guest information in [Software] and verifying details.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Planned coverage needs and organized services to support incoming special events.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained transaction security by verifying payment cards against identification.
  • Entered customer data using The companys computer software and updated information whenever patrons changed rooms.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Cleanliness and satisfaction to promote quick remediation.

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Resume Overview

School Attended

  • Okaloosa Technical College And Choice High School

Job Titles Held:

  • Retail Associate
  • House Cleaner; Inspector
  • Prepared Foods Team Member
  • Customer Support Associate
  • Guest Service Agent

Degrees

  • High School Diploma

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