Retail Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Reliable, friendly and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Also with reputation for exceeding all performance benchmarks in retail settings. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments.

  • Scheduling Flexibility
  • Self-Directed Learning
  • Inventory Control
  • Cash Handling
  • Cash Register Operation
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Cleaning
  • Sales
  • Client Needs Assessment
  • Payment Processing
  • Sorting
Work History
10/2016 to 01/2017
Retail Associate Duluth Trading Company Cherry Hill, NJ,
  • Assisted customers with any of their concerns.
  • Checked the fitting rooms and stalls for any articles of clothing left behind.
  • Walked the department floors fixing displays, pricing clearance, and/or cleaning floors.
  • Greet and welcome customers.
  • Assisted on the front line running cash registers and checking customers out.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Expressed to customers passion for company brand, products, services and solutions.
  • Engaged in on-going development of personal selling skills and product knowledge.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Performed stocking and informed management of low inventory quickly.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Folded and arranged clothing merchandise in attractive displays to drive sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
04/2018 to 10/2018
Sales Associate Voya Financial Inc. Dallas, TX,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Tracked stock using company inventory management software.
  • Processed product returns and assisted customers with other selections.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared cash deposits with zero discrepancies.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Completed orders through POS system and organized product deliveries to meet customer timetables.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant shoe products and services.
08/2020 to 10/2020
Co-Manager Cvs Health Bloomington, IN,
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Effectively supervised staff of 3-5 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained employees in suggested selling and merchandising techniques to obtain daily sales quotas.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Expected in 05/2016
High School Diploma: General Studies
Furr High School - Houston, TX
Limited Working

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Resume Overview

School Attended
  • Furr High School
Job Titles Held:
  • Retail Associate
  • Sales Associate
  • Co-Manager
  • High School Diploma