Montgomery Street , San Francisco , CA 94105 Dedicated and detail-oriented Customer Service with expertise in professional role. Hardworking customer service representative bringing 5 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Active Listing
Decision Making Skills
Communications Skills
Attention to detail and high level of accuracy
Reading Comprehension
Critical Thinking
Writing
Very Effective Organizational Skills
Computer Skills
Time Management Skills.
Scheduling flexibility
Customer service
Goal-oriented
Maynard Evans High School Orlando , FL Expected in 3/2003 ā ā High School Diploma : - GPA :
Rocky Mountain Chocolate Factory - Retail Associate Durango , CO , 11/2018 - 01/2019
Helping an average of 50 people per day by responding to inquires and locating products.
Recommended alternative merchandise display styles to management, which were implemented and resulted in a 35% improvement in sales.
Assisted team members when necessary in handling cash register, organizing inventory room, Labeling products, unloading merchandise, And cleaning up.
Processed information and merchandise through the POS register system.
Kept on top of changes to store products and promotions to maintain strong sales.
Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Docgo Inc. - Dispatcher Lansdale , PA , 03/2017 - 10/2018
Responsible for managing the coordination of drivers, vehicles and routes to provide a responsive service to the company's customers.
Duties:.
Coordinating Drivers, equipment, and crews across various field locations.
Have high levels of oral expression, comprehension and clarity.
Maintaining an accurate log of daily events.
Investigating customer complaints regarding water leak or water waste related emergency.
Selecting specific trucks for each route based on volume and equipment availability.
Arthur J Gallagher & Co. - Account Representative Eau Claire , WI , 05/2015 - 10/2017
Managed large amounts of incoming calls.
Identified and assessed customer's needs to achieve satisfaction.
Processed client payments and updated accounts.
Handled complaints, provided appropriate solutions and alternatives within the time limits: followed up to ensure resolutions.
Kept records of customer interactions, and processed customer accounts and filed documents.
Followed all communication procedures, guidelines and polices.
Accessed credit records to evaluate customer histories.
Created presentation formats for monthly/quarterly reviews of expense charge-outs.
Active Listing
Decision Making Skills
Communications Skills
Attention to detail and high level of accuracy
Reading Comprehension
Critical Thinking
Writing
Very Effective Organizational Skills
Computer Skills
Time Management Skills.
Scheduling flexibility
Customer service
Goal-oriented
TJ MAXX - Retail Associate Orlando , FL 11/2018 - 01/2019
Helping an average of 50 people per day by responding to inquires and locating products.
Recommended alternative merchandise display styles to management, which were implemented and resulted in a 35% improvement in sales.
Assisted team members when necessary in handling cash register, organizing inventory room, Labeling products, unloading merchandise, And cleaning up.
Processed information and merchandise through the POS register system.
Kept on top of changes to store products and promotions to maintain strong sales.
Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Inktel Solution Inc - Dispatcher Orlando , FL 03/2017 - 10/2018
Responsible for managing the coordination of drivers, vehicles and routes to provide a responsive service to the company's customers.
Duties:.
Coordinating Drivers, equipment, and crews across various field locations.
Have high levels of oral expression, comprehension and clarity.
Maintaining an accurate log of daily events.
Investigating customer complaints regarding water leak or water waste related emergency.
Selecting specific trucks for each route based on volume and equipment availability.
Americall Call Group - Account Representative Orlando , FL 05/2015 - 10/2017
Managed large amounts of incoming calls.
Identified and assessed customer's needs to achieve satisfaction.
Processed client payments and updated accounts.
Handled complaints, provided appropriate solutions and alternatives within the time limits: followed up to ensure resolutions.
Kept records of customer interactions, and processed customer accounts and filed documents.
Followed all communication procedures, guidelines and polices.
Accessed credit records to evaluate customer histories.
Created presentation formats for monthly/quarterly reviews of expense charge-outs.
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