Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dedicated and detail-oriented Customer Service with expertise in professional role. Hardworking customer service representative bringing 5 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Skills
- Active Listing
- Decision Making Skills
- Communications Skills
- Attention to detail and high level of accuracy
- Reading Comprehension
- Critical Thinking
- Writing
- Very Effective Organizational Skills
- Computer Skills
- Time Management Skills.
- Scheduling flexibility
- Customer service
- Goal-oriented
Education
Maynard Evans High School Orlando, FL Expected in 3/2003 ā ā High School Diploma : - :
Work History
Rocky Mountain Chocolate Factory - Retail Associate
Durango, CO, 11/2018 - 01/2019
Durango, CO, 11/2018 - 01/2019
- Helping an average of 50 people per day by responding to inquires and locating products.
- Recommended alternative merchandise display styles to management, which were implemented and resulted in a 35% improvement in sales.
- Assisted team members when necessary in handling cash register, organizing inventory room, Labeling products, unloading merchandise, And cleaning up.
- Processed information and merchandise through the POS register system.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Docgo Inc. - Dispatcher
Lansdale, PA, 03/2017 - 10/2018
Lansdale, PA, 03/2017 - 10/2018
- Responsible for managing the coordination of drivers, vehicles and routes to provide a responsive service to the company's customers.
- Duties:.
- Coordinating Drivers, equipment, and crews across various field locations.
- Have high levels of oral expression, comprehension and clarity.
- Maintaining an accurate log of daily events.
- Investigating customer complaints regarding water leak or water waste related emergency.
- Selecting specific trucks for each route based on volume and equipment availability.
Arthur J Gallagher & Co. - Account Representative
Eau Claire, WI, 05/2015 - 10/2017
Eau Claire, WI, 05/2015 - 10/2017
- Managed large amounts of incoming calls.
- Identified and assessed customer's needs to achieve satisfaction.
- Processed client payments and updated accounts.
- Handled complaints, provided appropriate solutions and alternatives within the time limits: followed up to ensure resolutions.
- Kept records of customer interactions, and processed customer accounts and filed documents.
- Followed all communication procedures, guidelines and polices.
- Accessed credit records to evaluate customer histories.
- Created presentation formats for monthly/quarterly reviews of expense charge-outs.
Skills
- Active Listing
- Decision Making Skills
- Communications Skills
- Attention to detail and high level of accuracy
- Reading Comprehension
- Critical Thinking
- Writing
- Very Effective Organizational Skills
- Computer Skills
- Time Management Skills.
- Scheduling flexibility
- Customer service
- Goal-oriented
Work History
TJ MAXX - Retail Associate
Orlando, FL 11/2018 - 01/2019
Orlando, FL 11/2018 - 01/2019
- Helping an average of 50 people per day by responding to inquires and locating products.
- Recommended alternative merchandise display styles to management, which were implemented and resulted in a 35% improvement in sales.
- Assisted team members when necessary in handling cash register, organizing inventory room, Labeling products, unloading merchandise, And cleaning up.
- Processed information and merchandise through the POS register system.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Inktel Solution Inc - Dispatcher
Orlando, FL 03/2017 - 10/2018
Orlando, FL 03/2017 - 10/2018
- Responsible for managing the coordination of drivers, vehicles and routes to provide a responsive service to the company's customers.
- Duties:.
- Coordinating Drivers, equipment, and crews across various field locations.
- Have high levels of oral expression, comprehension and clarity.
- Maintaining an accurate log of daily events.
- Investigating customer complaints regarding water leak or water waste related emergency.
- Selecting specific trucks for each route based on volume and equipment availability.
Americall Call Group - Account Representative
Orlando, FL 05/2015 - 10/2017
Orlando, FL 05/2015 - 10/2017
- Managed large amounts of incoming calls.
- Identified and assessed customer's needs to achieve satisfaction.
- Processed client payments and updated accounts.
- Handled complaints, provided appropriate solutions and alternatives within the time limits: followed up to ensure resolutions.
- Kept records of customer interactions, and processed customer accounts and filed documents.
- Followed all communication procedures, guidelines and polices.
- Accessed credit records to evaluate customer histories.
- Created presentation formats for monthly/quarterly reviews of expense charge-outs.
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Resume Overview
School Attended
- Maynard Evans High School
Job Titles Held:
- Retail Associate
- Dispatcher
- Account Representative
Degrees
- High School Diploma
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