Retail Associate resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Responsible and friendly associate able to make customers feel welcome, listen to needs, promote merchandise with attention to individual needs. Proficient in customer service, payment processing, and general housekeeping of store areas. Focused, hardworking, and punctual with excellent interpersonal and organizational skills. Capable of learning new information quickly to maximize contributions and respond to changing customer preferences.
Skills
Sorting and processing donations
Cleaning tasks
Literary knowledge
Cataloging of materials
Telephone etiquette
Customer relationship management
Customer service
Organizational skills
Dewey Decimal classification system
Online Computer Library Center
Microsoft Access
Document control
Calendar Management
High-energy attitude
Materials transport
Problem-solving abilities
Professional and mature
POS system operation
Customer assistance
Friendly, positive attitude
Multitasking
Critical thinking
Reliable and trustworthy
Experience
Retail Associate, 10/2020 - Current South Carolina Job Board – Charleston, SC,
Maintained current store, product and promotional knowledge to drive consistent sales.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Assisted customers by phone regarding store operations, products, promotions and orders.
Processed payments and maintained accurate drawers to meet financial targets.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Answered questions about current promotions and resolved issues according to store policies.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Managed cash register operations using POS system, including processing sales and returns.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Stocked and cleaned shelves while maintaining neat and orderly store.
Assisted customers and provided excellent customer service.
Greeted customers upon entrance and handled all cash and credit transactions.
Associate Lead With Keys, 05/2019 - 10/2019 Comoto – Springfield, MO,
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Organized in-store promotional events.
Set up visually appealing promotional displays.
Answered questions and resolved concerns.
Operated cash register.
Signed for incoming shipments in manager's absence.
Delegated tasks appropriate to individual employees to provide development opportunities.
Described merchandise and services to customers.
Maintained store in clean and neat manner.
Retail Sales Associate, 05/2017 - 05/2019 City Of Kyle Texas – Kyle, TX,
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Completed all assigned training to stay updated on important policies and procedures.
Generated brand awareness and positive product impressions to increase sales.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Offered coupons and special deals to increase quantity of customer spending.
Managed cash register operations using POS system, including processing sales and returns.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Initiated friendly conversation with each customer to determine level of assistance required.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Engaged shoppers, providing assistance and information on merchandise and product features.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Helped customers by answering questions and locating merchandise.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Library Circulation Clerk, 07/2016 - 05/2017 Macon Public Library – City, STATE,
Oversaw check-in and check-out process of library books and materials at circulation desk.
Kept watchful eye on front desk at all times to encourage protected library environment.
Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
Handled multitude of daily tasks, including facility maintenance and security in support of staff members.
Returned books to circulation by placing on proper shelves.
Answered patrons' questions and assisted in finding materials requested.
Verified accurate recording of all lending transactions in library logs.
Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
Greeted patrons upon entrance to library and offered assistance with any needs or issues.
Opened and closed library during specified hours and secured library equipment such as computers and audio-visual equipment.
Sorted books, publications and other items according to established procedures.
Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
Restocked returned items to correct shelf or storage locations.
Directed patrons to desired library books, reference items and equipment.
Handled in-person and telephone requests for information and materials.
Organized library equipment and collections.
Collected fines from customers for overdue books and resources.
Education and Training
High School Diploma: , Expected in 05/2017 - Macon Co. High School - New Cambria, MO GPA:
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