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retail assistant manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Efficient customer-focused professional seeking long term career opportunity utilizing my prior customer service skills, communication skills, and knowledge of learned products to help solve customers issues and needs; Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success & target goals.
Core Qualifications
3 years experience in customer service & Customer service expert retail Active listening skills Strong interpersonal and communication Sharp problem solver skills field with a strong customer & client focus Excellent computer skills, especially Microsoft office Strength in analyzing, researching, organizing, and applications problem solving. billing, cash handling, coach, credit, client, clients, customer care, delivery, inventory, inventory control, Leadership Skills, organizing, processing payments, profit, requirement, retail, sales, tax, tax preparer, telephone, phone, TV, upgrades, Advanced computer knowledge
Experience
07/2015 to 03/2016
Retail Assistant Manager Ace Hardware Newton, MA,
  • Maintained store staff by recruiting, selecting, orienting, and training employees Ensured availability of merchandise and services by approving contracts; maintaining inventories,etc.
  • Contributed to team effort by accomplishing related results as needed.
  • Built customers confidence by making their experience comfortable,and solving their issues.
  • Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
12/2012 to 05/2015
Account Sales Manager Swedish Match Ab Lumberton, NC,
  • Established new accounts by planning and organizing daily work schedule to call on existing or new potential customers over phone or to meet face to face to close sales.
  • Resolved customer complaints by investigating problems.
  • Presented and sold company products and services to new potential subscribers and the company's competitors Certificate for excellent sales of the year.
  • Selected to help recruit and coach new hires.
  • Ranked as most effective department Accocunt representative Manager in the local region out of 52 representatives in Midwest Wisconsin.
12/2010 to 04/2012
Client Service Professional Domino's Pizza Ennis, TX,
  • Resolved difficult client issues and calls regarding errors if any, on tax refunds Multi tasked by responding to client's questions, answering telephone inquiries, processing payments and greeting prospective clients Conducted cash and credit transactions for clients paying upfront refund fees Balanced cash drawer and receipts at end of shift Set initial appointments with walk-in clients in person/over phone to meet tax preparer to file return.
04/2010 to 11/2010
Sales Representative Expert Ceco Environmental Corp. Wexford, PA,
  • Presented, sold, and up-sold wireless Cell phone, TV, and Internet/ data products to current as well as new customers.
  • Met customer needs after conducting initial appointments for neighborhood residents who qualify for our service.
  • Maintained highest levels of customer care while demonstrating a friendly and cooperative attitude at all times.
  • Demonstrated flexibility in satisfying customer demands in high volume, production environment.
  • Set daily goals to exceed average store goal requirement.
02/2009 to 03/2011
Customer Service Representative Verizon Wireless City, STATE,
  • Achieved and exceeded personal sales expectations and profit goals.
  • Set daily goals to exceed average store goal requirement Engaged and educated customers through product demonstration based on their needs.
  • Built a loyal customer base by creating long-term relationship.
  • Interacted to provide prompt, friendly and courteous service to customers in person/phone Promoted from outgoing to incoming calls department.
  • Earned "Top Seller" for two consecutive quarters in 2009-2010.
Education
Expected in 2017 to to
Bachelor of Science: Business Management
Herzing University - Brookfield, WI
GPA:
Business Management
Expected in 05/2012 to to
Associate of Arts: Business Management & Entreprenuership
University of Phoenix College - Chicago, Illinois
GPA:
Business Management & Entreprenuership
Expected in 06/2009 to to
High School Diploma:
Northwest Secondary High School - Milwaukee, WI
GPA:
Professional Affiliations
Skills
billing, cash handling, coach, interpersonal and communication, computer knowledge, contracts, credit, client, clients, Customer service, customer care, delivery, training employees, focus, inventory, inventory control, Leadership Skills, listening, merchandising, Microsoft office, organizing, processing payments, processing payments, policies, pricing, problem solving, problem solver, profit, promotion, recruiting, requirement, researching, retail, sales, tax, tax preparer, telephone, phone, TV, upgrades

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Resume Overview

School Attended

  • Herzing University
  • University of Phoenix College
  • Northwest Secondary High School

Job Titles Held:

  • Retail Assistant Manager
  • Account Sales Manager
  • Client Service Professional
  • Sales Representative Expert
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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