Detail-oriented employee with 2 years in retail and related positions. Exceptional organizational and customer service skills. Consistently go extra mile to promote customer satisfaction and meet sales goals. High-energy receptionist skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive experiences for guests. Assistant trainer possessing excellent leadership skills. Offers dynamic interpersonal communication skills and strong mentoring ability. Equipped to support mission of any athletic program. Personable barista enjoys engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently delivers exemplary customer service. Positive attitude coupled with ability to remain calm and composed in busy work settings.
- Cash register operation
- Customer assistance
- Payment processing
- Team member motivation
- Processing payments
- Stock management
- Food safety and sanitation
- Communications
- Administrative support
- Inventory management
- Business operations
- Team building
- First Aid/CPR
- Supervision
- Planning and coordination
- Customer service
- Organization
Allendale, MI, 01/2020 - 03/2020
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Processed payments and maintained accurate drawers to meet financial targets.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Answered questions about current promotions and resolved issues according to store policies.
Woodbridge, CT, 06/2019 - 03/2020
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Monitored reservations to track incoming parties and special events.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Set guest and group reservations and processed check-ins and check-outs.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Santa Barbara, CA, 06/2018 - 03/2020
- Operated cash register, collected payments and provided accurate change.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Developed knowledge of [Location] teas, including growing practices and flavor profiles.
- Increased special item sales by [Number]% via daily menus with changing specials.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Developed [Number] new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Weighed, ground and packed coffee per customer orders.
- Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
- Ordered, received and stocked supplies and retail products.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Redesigned coffee menu for improved readability.
- Received and accurately processed customer payments.
- Protected store assets and facilities by complying with company policies and procedures.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted guests with pleasant smile and superior customer service.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Cleaned and sanitized work areas, utensils and equipment.
Springboro, OH, 06/2017 - 03/2020
- Communicated effectively with coaches and fellow athletes, including organizing meetings.
- Educated youngsters between ages of 5 and 12 on rules and fundamentals for basketball.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Coordinated scheduling and field and facility use with activities office.
- Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
- Showed athletes proper techniques to avoid injuries.
- Ran drills and practices to help children to develop and improve sports skills.
- Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Created and ran up-to-date and relevant drills.
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School Attended
- California Lutheran University
Job Titles Held:
- Retail Assistant
- Front Desk Receptionist
- Barista
- Coach
Degrees
- Bachelors
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