Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling fast food, retail merchandise. Also, Have expiernce with Home Health care, Children and Eldery friendly. I learn new information quickly to maximize contributions and respond to changing customer preferences. Flexible hard worker ready to learn and contribute to team success. I am a strong believer in punctuality and following every rule. Appearance and hygiene is a big aspect to me .. Respect and manners is a big part of my life.. I can also offer nothing but the best performance in every job and action I perform.Driven employee that can bring 10 years of experience directing high-producing teams and developing employee loyalty. Accepctional background with great reviews and references. Encouraging in helping employees to develop skills and cultivate performance-oriented mindset.
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- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Offered coupons and special deals to increase quantity of customer spending.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Managed cash register operations using POS system and processed sales and returns.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Explained company's product and service offerings to clients, enabling each to choose options best fitting personal needs.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Recommended accessories and delivered details regarding latest promotions to increase sales.
- Increased store sales by cross-selling complementary items.
- Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
- Recruited, hired and trained new staff to develop with excellent product knowledge
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Completed supply orders and maintained appropriate levels of office supplies.
- Maintained organized filing system of paper and electronic documents.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Managed multiple calendars and contact within Microsoft
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising 14-18 crew members, delivering optimal productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Managed accounts payable, accounts receivable and payroll.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Obtained highest rating from county health department year over year.
- Perfect Attendance Member 9th - 12th Grade.
- Basketball, point gaurd position 6th - 12th grade school .
- softball canter base position 9th - 12 grade .
- Honor Roll 7th - 12th Grade.
- Ranked in Top 20% of class.
- Completed Phlebotomy & Tracology in 12 weeks.
- Completion of Health & Sanitation Course
- Association for Project Management (APM)
- Certified retail service, Jc Penny - 5 years.
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School Attended
- Muscle Shoals High School
- Moraine Valley Community College
Job Titles Held:
- Retail Assistant
- Secretary Manager
- Fast Food Assistant Manager
Degrees
- High School Diploma
- Associate of Science
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