My name is Jessica Claire and I am a responsible retail professional with excellent sales, service and interpersonal skills, committed to making every customer feel welcome and assisting with any need, and making sure every customers leave out with a smile on their faces. I have worked for Six Flags America on July 2021 to December 2021.
Skills
POS system operation
Customer assistance
Cash register operation
Payment processing
Reliable and trustworthy
Organizational skills
Friendly, positive attitude
Reliable & trustworthy
Decision-making
Active listening
Planning & organizing
Relationship building
Conflict resolution
Experience
07/2018 to 12/2021
Retail AssistantHeartland Bank & Trust Co – Peoria, IL,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Calculated pricing, applied discounts and collected payments to process transactions.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Answered questions about current promotions and resolved issues according to store policies.
Offered friendly greetings and assistance to incoming customers.
Established good customer relations and excellent service to build and retain loyal customers.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Managed cash register operations using POS system and processed sales and returns.
Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Stocked, replenished and organized inventory to keep store merchandise fresh.
04/2021 to 06/2022
HostessFs Food Group – Charlotte, NC,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to quickly seat guests.
Communicated with servers about new tables, changes in food availability and customer comments.
Resolved customer service and food-related issues to maintain guest satisfaction.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Built positive relationships with other front-of-house and kitchen staff.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
08/2022 to 11/2022
Sales AssociateMoneycorp – Orlando, FL,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Built and maintained relationships with peers and upper management to drive team success.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
11/2022 to 12/2022
Retail Sales AssociateRoad Runner Sports – Thousand Oaks, CA,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Answered questions about current promotions and resolved issues according to store policies.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Cross-sold products to boost overall sales purchases.
Used product knowledge to suggest items to match client needs.
Assessed customer product needs and interests in order to best recommend suitable items.
Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education and Training
Expected in 05/2020 to to
High School Diploma: Dr. Henry A. Wise Jr. High School - Upper Marlboro, MD GPA:
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