Effective concession stand team member with exceptional interpersonal skills. Dependable, punctual and works well under pressure. Enthusiastic in taking orders eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer needs and monies needed and training in sales. Motivated to learn, grow and excel in customer service. Knowledgeable Retail Assistant fluent in English and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales.
Skills
Food Preparation
Guest Services
Food Safety
Sales
Cleaning
Teamwork
Inventory Control
Client Needs Assessment
Product Sales
Equipment Cleaning
Education
Gateway College Preparatory School Georgetown, TX, Expected in 05/2022 ā āHigh School Diploma: - GPA:
Member of Softball Team
Member of FCA
Member of AVID
Member of Volleyball team
No longer attend this school
Liberty Hill High SchoolLiberty Hill, TXExpected in 05/2022 ā āHigh School Diploma: - GPA:
Member of Softball Team
Currently enrolled to this school
Work History
Heartland Bank & Trust Co - Retail Assistant Normal, IL, 01/2007 - Current
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Approached browsing customers to initiate conversations to determine buying preferences.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Lowered shrinkage [Number]% by watching customers and observing potential security risks.
Checked prices for customers and processed items sold by scanning barcodes.
Incorporated [Type] and [Type] sales strategies, boosting sales additional [Number]%.
Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
Worked closely with [Job title] to solve problems and handle customer concerns.
Greeted customers, helped locate merchandise and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered customer questions regarding merchandise and pricing.
Actively engaged customers to provide general assistance and information on store merchandise.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Answered product questions with up-to-date knowledge of sales and store promotions.
Increased customer satisfaction by [Action] and [Action].
Answered questions about store policies and concerns to support positive customer experiences.
Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Organized showroom accessories and restocked shelves through [Action] and [Action].
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Achieved 100% on-time reporting record for every shift to relieve coworkers from duty.
Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
Verified prepared food met all standards for quality and quantity before serving to customers.
Consistently provided friendly service to promote better customer engagement.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Cleaned food preparation areas, tools and equipment.
Communicated menu item information and offered suggestions to promote featured products.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Accurately operated cash register to process 60 customer payments daily.
Reconciled all receipt totals, cash and credit payments to address any shortages.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Endorsed products by making recommendations and promoting specials, increasing daily sales by 100%.
Filled out daily shift log to record amount of food prepared, used and leftover.
Executed sandwich artistry duties with very low occurrence of errors.
Provided product information and menu item explanation in consideration of dietary restrictions.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Trained team members to prepare sandwiches and other items according to instructions.
Operated sausage grill and popcorn maker kitchen gadgets to prepare meats, vegetables and condiments for service.
Efficiently prepared sandwiches and other menu items for guests.
Assisted guests, including offering personable greetings and taking orders.
Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
Carolina Hinojosa - Child Caretaker City, STATE, 03/2016 - 02/2020
Planned and managed learning-focused, imaginative and play-oriented activities for 3 children.
Enforced rules and managed behavior through developmentally appropriate discipline.
Taught children to organize toys, wash hands and cleaning up leading by example.
Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
Led activities for over 3 children ages 5 to 12.
Monitored entrances and exits to maintain safety and organized environments.
Met with parents about daily activities, positive developments and issues.
Offered top-notch care to 3+ children at once, ranging in age from 5 to 12.
Cared for children ages 5 to 12 in nurturing and age-appropriate way.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Managed safety and security of all children under care.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Consulted with families to discuss activities and behaviors of each child.
Maintained effective schedule balance between rest periods, active play and instruction.
Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Planned and guided age-appropriate tasks like reading, crafts, trampoline and played ball .
Kept areas clean, organized and stocked, and sanitized surfaces and toys each use.
Amanda Rutter - Child Caretaker City, STATE, 01/2016 - 02/2020
Enforced rules and managed behavior through developmentally appropriate discipline.
Planned and managed learning-focused, imaginative and play-oriented activities for special needs children.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Taught children to organize toys, wash hands and to follow directions leading by example.
Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Led activities for over 4 children ages infant to 14.
Developed lessons and activities to promote children's physical and emotional development.
Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
Monitored entrances and exits to maintain safety and organized environments.
Met with parents about daily activities, positive developments and issues.
Created safe and engaging learning environment for groups of diverse children with various learning styles.
Offered top-notch care to 4+ children at once, ranging in age from infant to 14.
Cared for children ages infant to 14 in nurturing and age-appropriate way.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Helped children develop motor skills in preparation for preschool and kindergarten.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Managed safety and security of all children under care.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Consulted with families to discuss activities and behaviors of each child.
Maintained effective schedule balance between rest periods, active play and instruction.
Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Kept areas clean, organized and stocked, and sanitized surfaces and toys each use.
Planned and guided age-appropriate tasks like reading, crafts, toys and baseball .
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